Austin Greenlay
Winter Haven,FL
Summary
Dynamic Gutter Technician with proven leadership at Absolute Gutters, enhancing team productivity through effective training and workflow optimization. Expert in gutter installation and quality assurance, consistently achieving high customer satisfaction and repeat business. Skilled in problem resolution and relationship building, contributing to significant revenue growth and efficient project management.
Overview
7
7
years of professional experience
Work History
Lead Gutter Technician
Absolute Gutters
09.2021 - 11.2025
- Supervised installation teams, ensuring adherence to safety protocols and quality standards.
- Trained junior technicians on gutter systems and installation techniques, enhancing team performance.
- Developed efficient workflow processes, reducing installation time while maintaining service quality.
- Conducted regular inspections of installations, identifying areas for improvement and implementing corrective actions.
- Collaborated with clients to assess needs and recommend appropriate gutter solutions, improving customer satisfaction.
- Managed inventory levels of materials and tools, optimizing resource allocation for projects.
- Implemented training programs focused on best practices in gutter maintenance and repair techniques.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Improved customer satisfaction by providing timely and efficient gutter installation services.
- Contributed significantly to revenue growth by consistently meeting or exceeding individual performance targets.
- Supervised junior technicians, providing guidance and support for their professional growth.
- Collaborated with sales teams to accurately estimate project costs and provide competitive quotes to clients.
- Enhanced team productivity with thorough training and skill development programs for new technicians.
- Implemented preventive maintenance programs for gutter systems, reducing client repair costs and extending system life spans.
- Maintained detailed records of completed projects, aiding in accurate invoicing and inventory management.
- Conducted regular safety inspections, maintaining a safe work environment for all technicians.
- Resolved customer complaints professionally, implementing corrective actions to prevent future issues.
- Managed multiple gutter projects concurrently, ensuring timely completion and high-quality results.
- Increased overall team efficiency by streamlining communication channels between technicians, sales staff, suppliers, and clients.
- Performed quality control checks on completed projects, ensuring adherence to company standards and client expectations.
- Reduced material waste through diligent inventory management practices.
- Provided expert advice to clients regarding optimal gutter solutions tailored to their specific needs.
- Streamlined the gutter installation process for increased efficiency and reduced project completion times.
Gutter Technician
WWJD Gutters
04.2021 - 10.2021
- Increased team productivity by efficiently managing work schedules, prioritizing tasks, and ensuring adequate staffing levels for each project.
- Educated clients on proper gutter care techniques to prolong the lifespan of their investment and prevent future issues.
- Achieved significant cost savings for customers by recommending alternative solutions that still met their requirements but at lower price points.
- Facilitated smooth communication between team members and clients by serving as the primary point of contact for project updates, concerns, and questions throughout the process.
- Ensured long-lasting results in gutter maintenance by utilizing high-quality materials that withstand harsh weather conditions.
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Gutter Technician
Advanced Seamless Gutters
02.2020 - 04.2021
- Developed customized solutions for unique gutter challenges, improving overall functionality while enhancing curb appeal.
- Regularly updated job knowledge by attending industry workshops, conferences, and training sessions to stay current on best practices in the field of gutter services.
- Assisted customers in selecting appropriate gutter systems based on their specific needs, preferences, and budget constraints.
- Maintained safety standards during all projects by adhering to OSHA guidelines and industry best practices.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
Gutter Technician
All About Seamless Gutters
07.2019 - 01.2020
- Managed multiple simultaneous projects effectively while maintaining strict adherence to deadlines without compromising quality or client satisfaction levels.
- Contributed to a positive company image through exceptional customer service skills and consistent professionalism during all interactions with clients.
- Established strong relationships with suppliers to secure competitive pricing on materials without sacrificing quality standards.
- Improved gutter system efficiency by conducting thorough inspections and identifying areas for repair or replacement.
- Collaborated effectively with other technicians to complete complex gutter installation projects within established timeframes.
- Prevented water damage to properties by performing routine maintenance checks on gutters and downspouts, identifying potential issues early before they escalated.
- Reduced callbacks on completed jobs through meticulous attention to detail in both installation and repair work.
Gutter Technician
3G Home Exteriors
06.2018 - 05.2019
- Installed and maintained gutters to ensure proper water drainage.
- Assisted in identifying gutter issues and recommending appropriate solutions.
- Operated hand tools and equipment safely for efficient installations.
- Collaborated with team members to streamline installation processes.
- Conducted routine inspections to assess gutter system effectiveness.
- Learned safety protocols and best practices for gutter maintenance.
- Adapted to various job sites, ensuring quality workmanship under diverse conditions.
- Supported customer service efforts by addressing client inquiries regarding services offered.
- Installed downspouts, elbows and materials in existing and new construction homes.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
- Erected scaffolding and ladders to reach gutter heights.
- Loaded materials onto trucks and logged usage.
- Enhanced customer satisfaction by providing timely and accurate estimates for gutter repairs and installations.
- Aligned gutter systems for optimal performance by accurately measuring and installing components according to manufacturer specifications.
- Streamlined workflow by maintaining well-organized tools, equipment, and materials inventory.
Education
High School Diploma -
Coronado High School
Fort Myers, FLSkills
- Gutter installation
- Team leadership
- Safety compliance
- Workflow optimization
- Quality assurance
- Project management
- Customer service
- Problem resolution
- Inspection techniques
- Relationship building
- Training and mentoring
- Ladder safety awareness
- Seamless gutter fabrication
- Gutter cleaning techniques
- Gutter installation expertise
- Hand and power tool proficiency
- Estimation and bidding
- Job site cleanliness
- Downspout installation
- Gutter repair proficiency
- Power tool operation
- Team collaboration
- Hand tool proficiency
- Detail-oriented approach
- Project estimation accuracy
- Gutter guard installation
- Safety protocol adherence
- Debris removal efficiency
- Communication effectiveness
- Power tools usage
- Multitasking capacity
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Hand and power tool use
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Work order completion
- Organizational skills
- Active listening
- Effective communication
Timeline
Lead Gutter Technician
Absolute Gutters
09.2021 - 11.2025
Gutter Technician
WWJD Gutters
04.2021 - 10.2021
Gutter Technician
Advanced Seamless Gutters
02.2020 - 04.2021
Gutter Technician
All About Seamless Gutters
07.2019 - 01.2020
Gutter Technician
3G Home Exteriors
06.2018 - 05.2019
High School Diploma -
Coronado High School