Austin Grigsby

• Implemented innovative processes that have drastically improved the curbside experience. I created a comprehensive training document, “Curbside Basics,” which has been used to onboard new team members and ensure continuity of the high standards I set.
  
• Developed lasting relationships with both retail and wholesale customers, making a significant impact on the customer experience.
• I put my personal sales goals on hold to step in and temporarily take over a crucial role in the department, ensuring that operations ran smoothly despite staff shortages.
• I was honored to be featured in the 'Enthusiast Spotlight,' an article that highlighted my contributions to the company and my passion for the automotive industry.
• I achieved the distinction of being in the top 10 for total shipped revenue on the sales team for 2024, where I was ranked 8th overall.
• I was nominated for Peer Recognition and recognized for consistently embodying the company’s values. I also led the company in total inbound sales emails sent.
• I developed and presented a comprehensive presentation titled 'Sales Solutions,' which outlined key issues the department was facing and suggested actionable improvements. My presentation was well-received, and led to positive changes that benefited the team.
• I have continuously worked on developing tools for the sales team, and I have played a key role in identifying and addressing process bottlenecks that have hindered productivity.

Additional Information:

• Prepared detailed sales reports for management review.
• Maintained detailed records of customer interactions, orders and account status updates.
• Followed up on pending orders and inquiries in a timely manner.
• Collaborated with other departments to ensure successful implementation of sales initiatives.
• Cross-sold additional products or services based on customer needs.
• Contributed ideas for improving internal processes related to sales operations.
• Developed and implemented strategies to increase sales volume.

Managed eBay/Amazon Account Health, place orders, maximize sales. Working with customers on a face-to-face level procuring performance automotive products.

• Updated and maintained databases with current information.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Recognized by management for providing exceptional customer service.
• Assisted with customer requests and answered questions to improve satisfaction.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked effectively in team environments to make the workplace more productive.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Achieved cost-savings by developing functional solutions to problems.

• Assisted passengers in loading and unloading safely from the lift.
• Maintained daily log of lift operations and safety inspections.
• Reported any mechanical issues to maintenance staff immediately.
• Ensured that all riders followed safety guidelines during the ride.
• Trained new employees on operating procedures for lifts, safety protocols and customer service techniques.
• Participated in regular training sessions to stay up-to-date on industry best practices.
• Operated chairlift control panel, monitored speed settings and adjusted accordingly based on load capacity and weather conditions.
• Responded quickly to emergency situations such as broken chairs or sudden stops of lifts due to technical faults.
• Communicated effectively with fellow lift operators regarding changes in weather conditions or operational status of lifts.
• Assisted guests with disabilities or special needs while riding the lift or accessing terrain park features.
• Completed regular snow clearing duties around the base area as needed.
• Provided customer service assistance with directions, ticket purchases and other inquiries.
• Established a friendly rapport with guests, providing information about activities available in the resort area.
• Maintained knowledge of rules, procedures and policies regarding operating and riding lifts.

• Completed day-to-day duties accurately and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

Oversaw operations for multiple Acme Fresh Market locations over five years.

• Monitored employee performance and provided constructive feedback.
• Assisted in recruiting, training, and developing new team members.
• Maintained a clean, organized store environment that adhered to safety standards.
• Provided exceptional customer service by responding promptly to customer inquiries or complaints.
• Interviewed job applicants and selected skilled individuals to fill store positions.
• Developed loyal customer base through engagement and capture of customer phone and e-mail information.
• Delegated tasks and communicated expected deadlines to team members, supervising task completion.
• Processed sales transactions via cash register and telephone orders efficiently.
• Managed special store projects to enhance overall operational processes.
• Communicated with patrons to deliver exceptional service and assess needs.
• Evaluated individual and team performance, identifying areas for improvement.
• Implemented quality control measures to maintain company standards.
• Developed relationships with vendors for timely delivery of goods.
• Analyzed customer feedback trends to recommend process enhancements.
• Provided leadership and direction for all retail employees.
• Created reports on sales figures, gross profit margins, and other related data.
• Analyzed sales data to identify trends and develop strategies for increasing profits.
• Coordinated and supervised daily operations of the store.
• Generated innovative ideas for increasing revenue streams.
• Managed inventory levels to maximize sales opportunities.
• Developed strategies to increase customer loyalty and improve store efficiency.
• Implemented merchandising techniques to drive incremental sales growth.