Austin Grimes
Caldwell,TX
Summary
Dynamic Water Mitigation Technician at Servpro of Brazos Valley, IICRC certified, known for enhancing client satisfaction through exceptional communication and problem-solving skills. Successfully reduced property damage by swiftly assessing emergencies and collaborating with contractors, ensuring quality control and reliability in all restoration efforts.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Water Technician/Project Manager
Servpro of Brazos Valley
09.2016 - Current
- Provided superior customer service, addressing client concerns professionally while offering expert guidance on potential next steps post-mitigation services.
- Increased client satisfaction through excellent communication regarding mitigation processes and timelines.
- Strengthened relationships with other contractors involved in the restoration process through effective collaboration efforts when necessary.
- Reduced property damage by quickly responding to emergency calls and assessing the extent of water damage.
- Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
Commercial Mover
Little Guys Movers
09.2015 - 08.2016
- Enhanced client satisfaction by providing professional, courteous service during all aspects of the move.
- Safely operated moving trucks and equipment, ensuring timely delivery of clients'' belongings.
- Efficiently coordinated with other team members to load/unload trucks quickly, maximizing use of available resources.
Education
Associate of Arts - Universal Studies
Blinn College
Brenham05-2024
Skills
- Problem-solving capacity
- Reliability
- Multitasking Abilities
- Customer service
- Safety procedures
- Regulatory compliance knowledge
Certification
IICRC Certified
Timeline
Water Technician/Project Manager
Servpro of Brazos Valley
09.2016 - Current
Commercial Mover
Little Guys Movers
09.2015 - 08.2016
Associate of Arts - Universal Studies
Blinn College
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