Austin Grimm

Collaborated with customers to offer solutions to service needs. Prioritized and delegated daily work tasks to meet anticipated project goals. Created written estimates and obtained customer consent to proceed. Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion. Reviewed completed work to verify consistency, quality and conformance. Evaluated individual and team business performance and identified opportunities for improvement.

Placed orders for parts necessary to complete vehicle repairs and installations.
Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
Raised trucks, buses and heavy parts or equipment with hydraulic jacks or hoists.

Completed routine inspections of components and products, equipment, and machinery to report concerns and suggest maintenance to deliver consistent and high-quality wine; fulfilling quality assurance requirements. Produced thorough reports in Microsoft NAV and Microsoft Excel to detailing findings, propose recommendations, and assess trends. Assisted with correcting systemic problems in order to eliminate errors.

Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins. Mitigated financial discrepancies by managing damaged goods, backorders, and chargebacks. Performed daily audits to verify inventory accuracy and availability. Partnered with managers to implement operational enhancements for parts intake, organization and technician accountability. Used truck and forklift equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.