Austin Groom
Germantown,WI
Summary
Dynamic and motivated service professional with extensive experience at Olive Garden, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through attentive service and strong multitasking skills. Recognized for cultivating relationships with guests and efficiently managing workflows, ensuring seamless operations and memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Line Cook
Olive Garden Restaurant
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Ensured a tidy dining environment through prompt table resetting and bussing tasks.
Bartender
Olive Garden Restaurant
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Service Professional
Olive Garden
09.2022 - Current
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
Server
Olive Garden
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma -
West Columbia High Scool
West Columbia TX05.2017
Skills
Hard worker
Very motivated
Fast learner
Very good with people
Timeline
Line Cook
Olive Garden Restaurant
09.2022 - Current
Bartender
Olive Garden Restaurant
09.2022 - Current
Service Professional
Olive Garden
09.2022 - Current
Server
Olive Garden
09.2022 - Current
Diploma -
West Columbia High Scool
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