Austin Gross
Lithia,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Systems Specialist - Network and Telecom
Penske Truck Leasing
Reading, PA
01.2024 - Current
- Created documentation to support the phone system migration to the RingCentral platform.
- Collaborated with the mobility and telecom departments to develop support workflows for the yard phone project.
- Developed effective solutions for recurring network problems.
IT Service Desk Technician
Penske Truck Leasing
Tampa, FL
04.2022 - 01.2024
- Assisted users with various types of technical issues via email, live chat and telephone.
- Collaborated with technicians on the team to develop solutions to address user needs.
- Conducted yearly reviews of knowledge base articles to ensure accuracy and relevance.
Help Desk Technician
Data-Tech
Tampa, FL
01.2022 - 03.2022
- Managed user profiles, security access and shared file structures.
- Devised incisive workarounds and resolutions for IT-related problems.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
Sr. TA Client Representative
Franklin Templeton
St. Petersburg, FL
06.2018 - 03.2021
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Mentored junior team members.
Accounting Associate
Sam's Club
Brandon, FL
09.2017 - 03.2018
- Performed manual deposits and expedited cash receipt entry processes.
- Investigated and resolved discrepancies in daily accounting reports.
- Assisted in transition from traditional accounting procedure to automated cash recycler machine.
Education
Bachelor of General Studies - Public Administration
University of South Florida
Tampa, FL05.2018
Skills
- Python
- Network fundamentals
- Security Analysis
- Computer maintenance
Certification
Comp TIA A+
Comp TIA Network+
Comp TIA Security+
Microsoft Azure Fundamentals
Timeline
Senior Systems Specialist - Network and Telecom
Penske Truck Leasing
01.2024 - Current
IT Service Desk Technician
Penske Truck Leasing
04.2022 - 01.2024
Help Desk Technician
Data-Tech
01.2022 - 03.2022
Sr. TA Client Representative
Franklin Templeton
06.2018 - 03.2021
Accounting Associate
Sam's Club
09.2017 - 03.2018
Bachelor of General Studies - Public Administration
University of South Florida