Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Awards
Generic

Austin G. Springs

Puyallup,WA

Summary

Dynamic leader with extensive experience in high-level management roles, dedicated to driving organizational success through innovative strategies and effective execution. Expertise in enhancing growth and operational efficiency, with a strong emphasis on team collaboration to achieve measurable results. Recognized for adaptability, reliability, and exceptional communication skills that foster a positive and productive work environment. Proficient in strategic planning, operations management, and stakeholder engagement, ensuring alignment with organizational goals and objectives.

Overview

22
22
years of professional experience
1
1
Certification

Work History

National Director of Data Center IFM Operations (US & Canada)

Frontier Mining
01.2020 - Current
  • Company Overview: Start-Up
  • Directed multi-site operations across 16 facilities (650 MW, 350 K+ computers) with 24/7 global NOC support.
  • Achieved 99.99% uptime through predictive maintenance, real-time analytics, and rapid incident response.
  • Spearheaded IaaS, IFM and hybrid‐cloud integrations, optimizing PUE and reducing operational costs.
  • Managed the implementation teams for DCIM platforms (e.g., Nlyte, EcoStruxure) for live power, asset, and capacity monitoring.
  • Designed and tested disaster recovery and business continuity plans to ensure resilient operations.
  • Drove change management and incident control aligned to ITIL best practices.
  • Directed the program for automating workflows with PowerShell, Python, and Ansible, boosting team efficiency and accuracy.
  • Standardized SOPs, compliance protocols, and ESG reporting to meet regulatory and sustainability goals.
  • Managed multimillion-dollar vendor contracts with strict SLA enforcement, delivering $100 M growth and a 21% EBITDA uplift.
  • Cultivated a data-driven culture using Power BI dashboards to track KPIs/OKRs and inform leadership decisions.
  • Led and developed a global workforce of 300 + technicians; advised C-suite on budgeting, risk management, and strategic scaling.
  • Delivered three proprietary operational innovations that significantly enhanced performance and reliability.
  • Start-Up

Senior Ops Warehouse Manager – L7

Amazon
01.2016 - 01.2020
  • Directed end-to-end Pick, Pack & Outbound Dock operations across multiple facilities, establishing performance benchmarks and leading a record-setting shift processing 175,000 packages with 100% on-time delivery.
  • Owned multimillion-dollar P&L and annual budget, conducting capacity planning and labor forecasting to align with peak volumes and seasonal demand.
  • Implemented WMS enhancements and process automations (ramp slides, mock AFL walls, receive-to-pack short routes), boosting throughput by 20% and cutting order-processing time by 15%.
  • Managed a frontline workforce of 4 Managers, 5 Supervisors, and 250–300 hourly associates per shift, fostering a safety-first, high-performance culture that reduced recordable incidents by 25%.
  • Chaired cross-site standardization initiatives—SOPs, scorecards, SLAs—eliminating variability and improving service consistency by 18%.
  • Orchestrated vendor and 3PL management, leveraging performance scorecards and joint improvement plans to enhance carrier service levels.
  • Led Kaizen and Lean Six Sigma events, delivering continuous improvement projects that achieved 12% in operating-cost savings.
  • Partnered with S&OP, Inventory Control, and IT teams to integrate outbound workflows with new-product launches, WMS migrations, and site expansions.
  • Ensured compliance with ISO standards, 5S, Lean principles, and OSHA regulations; managed internal and external audits with zero non-conformances.
  • Spearheaded Hazard Communication and Emergency Response programs, maintaining a 0 recordable incident rate.
  • Directed systematic receipt, verification, and put-away processes for inbound trucks to maintain seamless inventory flow.
  • Investigated and resolved shipping/receiving discrepancies, preserving 99.9% inventory accuracy.
  • Developed, tracked, and reported on KPIs aligned to customer SLAs and executive goals, driving data-driven decision-making and continuous performance improvement.
  • Administered employee performance management—discipline, leave approvals, annual reviews—enhancing accountability and retention.

Director of Dietetics

Thomas Cuisine Management
01.2004 - 01.2016
  • Managed integrated support services (Dietetics, EVS, Maintenance) across an 8-building, 2 million sq ft campus serving 170 outpatient clinics and 4 food-service outlets.
  • Oversaw $22 M in annual volume—including 5,500 meals/day and $1.5 M in catering—leading a 150-member team (8 Managers, 17 Leads).
  • Directed outpatient dietetics clinic growth, achieving a 300% increase in patient visits over five years through program expansion and targeted marketing.
  • Ensured 100% compliance with TJC, CMS, OSHA, HACCP, and local health-code requirements; passed all audits with zero non-conformances.
  • Optimized supply chain and inventory via ERP systems, improving distribution efficiency and reducing stock-outs by 25%.
  • Negotiated and managed facilities and food-service maintenance contracts, cutting costs by 15% while maintaining service quality.
  • Led collective bargaining, performance management, and leadership development—driving top-quartile HealthStream satisfaction and 20th-percentile Solucient productivity.
  • Planned and executed three new account launches and two start-up ventures, overseeing site design, permitting, licensing, and cross-functional coordination.
  • Licensed and scaled a CPG commissary line, securing Tacoma-area clients and generating new revenue streams.
  • Launched digital and email marketing campaigns for retail and catering services, boosting event bookings by 20% year-over-year.

Education

Bachelor of Science - Business

Central Washington University
Ellensburg, WA

Associate of Arts - Business

Highline Community College
Des Moines, WA

Associate of Arts - General Studies

Highline Community College
Des Moines, WA

Skills

  • Diversity and inclusion
  • Content development
  • Talent acquisition
  • Internal communications

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].

Certification

  • Washington State Real Estate Broker’s License
  • SERV Safe Certification – Food Safety and Sanitation
  • NEHA Certified Food Management Professional
  • FEMA/NEMA Emergency Preparedness Certifications: ISO 100, 200, 700
  • MAST Certification – Mandatory Alcohol Server Training

Timeline

National Director of Data Center IFM Operations (US & Canada)

Frontier Mining
01.2020 - Current

Senior Ops Warehouse Manager – L7

Amazon
01.2016 - 01.2020

Director of Dietetics

Thomas Cuisine Management
01.2004 - 01.2016

Associate of Arts - Business

Highline Community College

Associate of Arts - General Studies

Highline Community College

Bachelor of Science - Business

Central Washington University

Awards

  • 40 Under 40 Pierce County Businessperson of the Year Award, 2006
  • Rookie of the Year, 2005
  • Service Excellence Award, 2006
  • Enduring Relationships Award, 2014
  • Author – Outcome Engineering: Problem Solving Mastery, 2023

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