Proactive IT Technical Support Intern delivering robust technical assistance and comprehensive documentation. Experienced in prioritizing help desk requests, ensuring timely resolutions, and supporting staff with legal software systems.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Home lab
Self-project
01.2025 - Current
Home Lab Experience – IT Support Environment
Configured Active Directory, DNS, and DHCP, created and managed user accounts, joined client machines to the domain, and set up shared folders with NTFS and share‑level permissions to ensure secure and efficient user access.
Built virtual help desk lab using Windows Server and Windows 10/11 clients to simulate and practice real‑world IT support tasks, enhancing troubleshooting skills.
Executed troubleshooting scenarios including password resets, GPO issues, printer mapping, and network connectivity problems, improving overall system reliability.
Used PowerShell to automate user creation and documented each issue in a ticket‑style format to simulate professional workflows.
IT Technical Support Intern
Martin Hoffman law firm
Miami, FL
03.2024 - 04.2025
Provided technical support for staff using legal software and systems.
Troubleshot hardware and software issues for office equipment, enhancing operational efficiency.
Tested application compatibility with various operating systems before installation on client machines, ensuring smooth deployment.
Documented technical problems and solutions for future reference, streamlining support processes.
Managed inventory of IT supplies, ensuring timely availability for staff needs.
Help Desk intern
Warton county junior collage
Richmond, Texas
01.2023 - 12.2023
Managed incoming help desk requests, prioritizing tasks to ensure timely support for users.
Resolved technical issues for students and staff, contributing to enhanced user satisfaction.
Documented customer interactions in help desk ticketing system to maintain accurate support records.
Education
Associate of Applied Science - Computer Information Systems
Texas A&M University
Victoria, TX
05-2026
Skills
Help desk management
Technical support
Software troubleshooting
Security protocols
System administration
Ticketing systems
Software updates
Certification
CompTIA A+
Timeline
Home lab
Self-project
01.2025 - Current
IT Technical Support Intern
Martin Hoffman law firm
03.2024 - 04.2025
Help Desk intern
Warton county junior collage
01.2023 - 12.2023
Associate of Applied Science - Computer Information Systems