Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Austin Guerrero

Austin Guerrero

Richmond,TX

Summary

Proactive IT Technical Support Intern delivering robust technical assistance and comprehensive documentation. Experienced in prioritizing help desk requests, ensuring timely resolutions, and supporting staff with legal software systems.

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Home lab

Self-project
01.2025 - Current
  • Home Lab Experience – IT Support Environment
  • Configured Active Directory, DNS, and DHCP, created and managed user accounts, joined client machines to the domain, and set up shared folders with NTFS and share‑level permissions to ensure secure and efficient user access.
  • Built virtual help desk lab using Windows Server and Windows 10/11 clients to simulate and practice real‑world IT support tasks, enhancing troubleshooting skills.
  • Executed troubleshooting scenarios including password resets, GPO issues, printer mapping, and network connectivity problems, improving overall system reliability.
  • Used PowerShell to automate user creation and documented each issue in a ticket‑style format to simulate professional workflows.

IT Technical Support Intern

Martin Hoffman law firm
Miami, FL
03.2024 - 04.2025
  • Provided technical support for staff using legal software and systems.
  • Troubleshot hardware and software issues for office equipment, enhancing operational efficiency.
  • Tested application compatibility with various operating systems before installation on client machines, ensuring smooth deployment.
  • Documented technical problems and solutions for future reference, streamlining support processes.
  • Managed inventory of IT supplies, ensuring timely availability for staff needs.

Help Desk intern

Warton county junior collage
Richmond, Texas
01.2023 - 12.2023
  • Managed incoming help desk requests, prioritizing tasks to ensure timely support for users.
  • Resolved technical issues for students and staff, contributing to enhanced user satisfaction.
  • Documented customer interactions in help desk ticketing system to maintain accurate support records.

Education

Associate of Applied Science - Computer Information Systems

Texas A&M University
Victoria, TX
05-2026

Skills

  • Help desk management
  • Technical support
  • Software troubleshooting
  • Security protocols
  • System administration
  • Ticketing systems
  • Software updates

Certification

CompTIA A+

Timeline

Home lab

Self-project
01.2025 - Current

IT Technical Support Intern

Martin Hoffman law firm
03.2024 - 04.2025

Help Desk intern

Warton county junior collage
01.2023 - 12.2023

Associate of Applied Science - Computer Information Systems

Texas A&M University
Austin Guerrero