Austin Gum
St Louis,MO
Summary
Dynamic and professional individual with a proven track record in client relations and claims processing, developed through valuable experience at Globe Life and American Income Life. Highly skilled in crafting comprehensive financial plans and driving sales conversions by effectively interpreting policies and assessing risks. Demonstrated exceptional multitasking abilities and a talent for building key relationships, fostering strong rapport with clients.
Overview
7
7
years of professional experience
Work History
Sales Agent
Globe Life And Accident Insurance Company
04.2022 - 09.2023
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Delivery Driver
Amazon
03.2020 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Server
Cheesecake Factory Inc
05.2020 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Freight Handler
Home Depot
05.2018 - 07.2020
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
Sales Associate
Zumiez
05.2018 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Grocery Bagger
Schnucks
07.2016 - 01.2018
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Education
Insurance And Risk Management
STLCC
Wildwood05.2018
Skills
- Client Relations
- Claims Evaluation
- Estimating costs
- Policy Interpretation
- Claims Investigation
- Claims Processing
- Risk Assessment
- Underwriting knowledge
- Objection handling
- Sales Strategies
- Building rapport
- Key relationship management
Timeline
Sales Agent
Globe Life And Accident Insurance Company
04.2022 - 09.2023
Server
Cheesecake Factory Inc
05.2020 - 03.2022
Delivery Driver
Amazon
03.2020 - 10.2022
Freight Handler
Home Depot
05.2018 - 07.2020
Sales Associate
Zumiez
05.2018 - 12.2019
Grocery Bagger
Schnucks
07.2016 - 01.2018
Insurance And Risk Management
STLCC