Austin Haase

• Review client-submitted documentation and service requests
• Triage service requests and ensure they are filled out properly & in their entirety
• Negotiate pricing & service agreements with service providers via telephone and email
• Create, verify and share payment & service documents with appropriate parties
• Maintain service provider records and verify insurance & licenses are on file, current & authentic
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging virtual call center environment.

• Established CRM tailored to specific business needs
• Implemented use of Quickbooks for accounting needs
• Oversaw transition from external to internal lead generation team
• Track progress of leads through each step of sales pipeline
• Confirm informational clarity and completion prior to team assignment
• Forward information to sales team and/or subcontractor
• Maintain accurate log of meeting details
• Timely and accurately detail project updates in CRM as provided by
sales reps
• Log invoice details to ensure proper payment distribution

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Maintained a professional workspace free of distractions in a work-from-home environment.
• Accurately & timely documented information in developing situations with attention to detail.
• Adhered to strict company policies and legal guidelines on every interaction to protect company interests and customer confidentiality.
• Assisted peers with business-related inquiries and routinely met with team to discuss opportunities to increase efficiency and output
• 
  
• Exceeded metrics related to call efficiency, call accuracy, customer service, and schedule adherence.

• Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
• Inspected equipment to maintain proper functioning during peak activity.
• Greeted and maintained relationships with regular customers.
• Worked with POS system to place orders and handle monetary flow.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

• Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.

• Greeted and maintained relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle monetary flow.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

• Monitored database updates and verified for correctness.
• Corrected any data entry error to prevent later issues such as duplication or data degradation.
• Managed large data projects, including complete associate and customer informational files, data entry and accuracy verification.
• Maintained web footprint across various internet platforms to ensure continued relevance
• Responded to customer inquiries and ensured satisfaction with every interaction

• Maintained guest satisfaction with forward-thinking strategies focused on addressing guest needs and resolving concerns.
• Cultivated guest loyalty, promoted repeat visitation and improved sales.