Austin Haberli
Minneapolis,MN
Summary
I am very passionate about customer satisfaction and doing the right thing. It is very important to me to build rapport and trust with our customers to develop a longstanding relationship. I am committed to building relationships within my team as well to create a comfortable and enjoyable work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walgreens
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Grounds Crew Member
Milwaukee County Parks
05.2021 - 08.2023
- Enhanced green spaces by performing routine maintenance tasks, such as mowing, trimming, and edging.
- Contributed to a welcoming environment for visitors through diligent care of flower beds, shrubs, and trees.
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
- Ensured timely completion of projects by effectively coordinating with team members and supervisors.
- Increased efficiency in daily tasks by utilizing proper tools and techniques for each job assignment.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
Customer Service Representative
Chick-fil-A
07.2019 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints, resulting in increased repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Sales Associate
Blaine's Farm And Fleet
03.2017 - 06.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
Bachelor of Economics - Economics
University of Minnesota - Twin Cities
Minneapolis, MN05.2025
High School Diploma -
Oak Creek High School
Oak Creek, WI06.2021
Skills
- Data Entry
- Complaint Resolution
- Critical Thinking
- Product Knowledge
- Order Fulfillment
- Customer Service
- Team Development
- Problem-Solving Abilities
- Social Media Management
Timeline
Customer Service Representative
Walgreens
12.2023 - Current
Grounds Crew Member
Milwaukee County Parks
05.2021 - 08.2023
Customer Service Representative
Chick-fil-A
07.2019 - 08.2021
Retail Sales Associate
Blaine's Farm And Fleet
03.2017 - 06.2019
Bachelor of Economics - Economics
University of Minnesota - Twin Cities
High School Diploma -
Oak Creek High School