Austin Hambick
Tampa,FL
Summary
Accomplished professional dedicated to cultivating a performance-driven culture that emphasizes building and nurturing customer relationships. Expertise in engaging customers through strategic initiatives fosters trust and loyalty, effectively driving sales and expanding territory growth. Strong foundation in financial, operational, and sales leadership enables the delivery of impactful results in competitive markets. Committed to leveraging these skills to enhance organizational success and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Territory Manager
Aramark Uniform & Career Apparel
06.2020 - Current
- Facilitated contract negotiations with new clients and upheld existing business connections.
- Provided feedback on product performance from customers in order to inform product development decisions.
- Analyzed sales data to identify trends and areas for improvement.
- Implemented processes that ensured timely delivery of products ordered by customers.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Met or exceeded established targets for revenue growth month over month.
- Resolved customer complaints promptly and professionally.
- Monitored competitor activities in the region to ensure competitive advantage.
- Monitored sales performance metrics to ensure achievement of targets.
- Negotiated pricing, terms, and implementation dates.
- Oversaw regional and local sales managers and staff.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Resolved customer complaints regarding sales and service.
- Investigated incidents involving fleet vehicles to determine root cause and corrective action plans.
- Implemented fleet safety policies, procedures and regulations.
Assistant Store Manager
Valvoline
08.2018 - 06.2020
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Analyzed market trends to identify opportunities for product expansion or improvement.
Customer Service Representative
Lowes Home Improvment
05.2017 - 08.2018
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Gateway Christian Schools
Oakland, TN05-2017
Skills
- Product Demonstrations
- Staff Evaluation
- Business Development
- Business Growth
- Product and Service Sales
- Customer Relationship Management
- Market Research
- Order Management
- Issue Resolution
- Staff Training
- Regulations and compliance
- Safety inspection
Timeline
Territory Manager
Aramark Uniform & Career Apparel
06.2020 - Current
Assistant Store Manager
Valvoline
08.2018 - 06.2020
Customer Service Representative
Lowes Home Improvment
05.2017 - 08.2018
High School Diploma -
Gateway Christian Schools
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