Austin Hanes

- Called into unexpected outage areas to provide assistance to Electrical Providers to restore power to customers quickly.

- Provide quick, accurate and detailed responses about equipment, vegetation, or other service related issues.

- Manage details of how each company likes their reports, how they structure their lines and what to do to fix any issues.

- Drive around "Storm Assessors" to help accurately depict service related issues caused by storm damage.

- Fill in as a "Wire Down Watcher" when needed (Helped keep customers away from live wires or dangerous areas)

- Managed and motivated employees to be productive and engaged in work.

- Accomplished multiple tasks within established timeframes.

- Managed meetings, hours, and "KPI's" through Microsoft Office.

- Maintained professional, organized, and safe environment for employees and patrons.

- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

- Increased key performance indicators at least +10% each year.