Austin Hansen
Riverton,Utah
Summary
Proficient in clinical standards and strategies to optimize learning and growth for clients in treatment. Excellent communicator with several years of experience in a demanding environment in the U.S. military as both a Firefighter, and 911 emergency operator. Motivated individual with solid experience managing all levels of large scale projects, including renovation of emergency dispatcher procedures and training of multiple individuals. Proficient at juggling multiple tasks and working under pressure. Experienced with strong leadership and relationship-building skills. Proficient knowledge of technology from a year experience working as a Geek Squad tech support agent. Well versed in cultural differences, has traveled to 8 countries so far outside of the United States.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Assistant
The OCD & Anxiety Treatment Center
South Jordan, UT
05.2021 - Current
Special Education Teaching Assistant
Wasatch Peak Academy
North Salt Lake, UT
08.2020 - 04.2021
- Tutored and assisted children individually or in small groups to help master assignments and reinforce learning concepts presented by teachers.
- Organized and supervised games and other recreational activities to promote physical, mental and social development.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Used computers, audiovisual aids and other equipment and materials to supplement presentations.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Enforced school and class rules to teach students proper behavior.
Tech Support Agent
Alorica Inc./Geek Squad(Best Buy)
Magna, UT
03.2018 - 04.2019
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Fire Protection Journeyman (Firefighter)
U.S. Air Force
Eielson AFB, AK
10.2014 - 01.2018
- Department duties-
- Provided protection to 6,800 personnel and 1,276 facilities valued at $8.3 billion.
- Provided protection to 21 F-16's, 9 KC-135's and transient aircraft valued at $944 million.
- Personal duties-
- Responsible for maintaining fire station equipment, apparatus, tools, and protective clothing in 24-hour ready status.
- Fought/extinguished fires, operated tools, performed salvage & overhaul, operated apparatus during fire fighting operations and responded to hazardous materials incidents.
- Fire dispatcher for Eielson AFB for 14 months.
- Gathered and dispatched vital information to responding units for a total of 129 emergencies.
- Trained and certified 13 personnel in Fire Dispatch.
- Updated mission critical emergency and standby checklists to improve efficiency and accuracy for emergencies.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT07.2023
Some College (No Degree) -
Salt Lake Community College
Salt Lake City, UTAssociate in Fire Science -
Louis F Garland (DoD) Fire Academy
San Angelo, TX2015
High School Diploma -
Bingham High School
South Jordan, UT2012
Skills
- Motivated team player
- Employee relations
- Quick learner
- Skilled problem solver
- Teaching
- Behavior Management
- Exceptional communication skills
- Conflict resolution
- Active listening skills
- Group and individual instruction
- One-to-One Instruction
Certification
- Zones of Regulation certified
- Firefighter I/II DOD certified
- Public Telecommunicator I/II DOD certified
- Airport Firefighter DOD certified
- Hazardous Materials Operation DOD certified
- Several other DOD firefighter certifications acquired in the military. If there are any inquires to all of my certifications feel free to ask.
Timeline
Clinical Assistant
The OCD & Anxiety Treatment Center
05.2021 - Current
Special Education Teaching Assistant
Wasatch Peak Academy
08.2020 - 04.2021
Tech Support Agent
Alorica Inc./Geek Squad(Best Buy)
03.2018 - 04.2019
Fire Protection Journeyman (Firefighter)
U.S. Air Force
10.2014 - 01.2018
Bachelor of Science - Psychology
University of Utah
Some College (No Degree) -
Salt Lake Community College
Associate in Fire Science -
Louis F Garland (DoD) Fire Academy
High School Diploma -
Bingham High School
- Zones of Regulation certified
- Firefighter I/II DOD certified
- Public Telecommunicator I/II DOD certified
- Airport Firefighter DOD certified
- Hazardous Materials Operation DOD certified
- Several other DOD firefighter certifications acquired in the military. If there are any inquires to all of my certifications feel free to ask.