Austin Hawkins
Akron,OH
Summary
I am a security-focused, quick learning, and diligent person skilled at protecting personnel and the premises. I respond and act appropriately to situational assessments, including criminal acts, fire, and medical emergencies remaining alert, attentive and vigilant at all times. I anticipate trouble and take the appropriate steps to intervene and diffuse using keen eye for detail. I also have customer service experience so I know I am capable of dealing with patients and staff alike throughout the day. I look forward to creating a positive work environment through my leadership abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Protective Services Officer
Summa Health
07.2023 - Current
- Wrote detailed reports of all security breaches and investigations.
- Detected, investigated and reported hazardous workplace incidents and issues.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests with a good attitude to create a positive and safe place for them to be.
- Work hand in hand with nursing staff to insure patient and staff safety.
- Created positive working relationships with officers and other staff.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Officer
Akron General
01.2023 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury to staff and patients.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle and by foot.
Juvenile Corrections Officer
Ohio Department Of Youth Services
02.2022 - 12.2022
- Documented inmate behavior and activities in logbooks.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters, and work areas for contraband.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Restrained juvenile inmates when disturbances required physical intervention.
Bail Enforcement Agent
East Coast Bail Bonds LLC
04.2019 - 04.2021
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Located, apprehended and returned suspects to court or jail after missed court appearances.
- Processed payments from defendants to secure bonds.
- Assessed defendants' background and ability to repay bail bonds.
- Attended court to confirm attendance of each defendant at scheduled times.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
IT Support Specialist
Carter Lumber
05.2018 - 02.2019
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Remained compassionate and understanding with upset co-workers
Education
High School Diploma -
Revere High School
Richfield, OH05.2014
Skills
- Emergency Response
- Electronic Surveillance
- Visitor Tracking
- CCTV Surveillance
- Access Control
- Criminal Investigations
- Complex Problem-Solving
- Investigation Documentation
Certification
- CPR Certification
Timeline
Protective Services Officer
Summa Health
07.2023 - Current
Security Officer
Akron General
01.2023 - 06.2023
Juvenile Corrections Officer
Ohio Department Of Youth Services
02.2022 - 12.2022
Bail Enforcement Agent
East Coast Bail Bonds LLC
04.2019 - 04.2021
IT Support Specialist
Carter Lumber
05.2018 - 02.2019
High School Diploma -
Revere High School