Austin Hernandez
Brooklyn,NY
Summary
Adaptable and hard-working professional with over 10 years of experience in service and relationship management. Proven ability to learn quickly, adjust to evolving job demands, and contribute to organizational success. Committed to delivering high-quality work, fostering strong relationships, and thriving in dynamic, fast-paced environments. Driven by a dedication to excellence and continuous growth, I am eager to take the next step in my career and make a meaningful impact
Overview
5
5
years of professional experience
Work History
Fleet Operations Manager
Kyte
10.2024 - Current
- Collaborated with human resources to recruit, train, and retain top talent within the fleet operations team.
- Developed comprehensive training programs to ensure driver safety and compliance with regulations.
- Facilitated open lines of communication between drivers, dispatchers, mechanics, and leadership to foster a collaborative work environment.
- Conducted regular risk assessments to identify potential hazards and minimize incidents within the fleet operation.
- Oversaw and maintained a fleet of 400+ vehicles, ensuring optimal performance, compliance, and efficiency through regular inspections, maintenance coordination, and logistical oversight.
Admissions Representative
Borough of Manhattan Community College
03.2023 - 11.2024
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Engaged with hundreds of students at events and conducted 50+ daily calls to prospective students, parents, and educators, providing detailed information about the institution and its programs while delivering exceptional customer service.
Customer Service Representative
Kyte
04.2022 - 10.2024
- Documented, researched and resolved customer service issues
- Enhanced customer satisfaction with fast, knowledgeable service
- Built trusting relationship with customers to better understand needs
Construction Manager
Restore Pro
09.2020 - 03.2022
- Partnered with corporate Director of Operations, regional GM and shift leads to pinpoint opportunities for streamlined processes
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Supervised team of 18 construction workers to maintain productivity and quality of work.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
Education
Associate in Applied Science (A.A.S.) - Computer Network Technology
Borough of Manhattan Community College
New York, NY06.2024
BBA - Business Administration And Management
Rowan University
Glassboro, NJ07-2018
Hobbies and Interests
- Avid runner, snowboarder, and skater, combining a passion for physical fitness with an adventurous spirit.
- Enthusiastic about technology and actively stay on top of advancements in the field.
- Dedicated local business supporter, fostering community growth and development.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Fleet Operations Manager
Kyte
10.2024 - Current
Admissions Representative
Borough of Manhattan Community College
03.2023 - 11.2024
Customer Service Representative
Kyte
04.2022 - 10.2024
Construction Manager
Restore Pro
09.2020 - 03.2022
Associate in Applied Science (A.A.S.) - Computer Network Technology
Borough of Manhattan Community College
BBA - Business Administration And Management
Rowan University
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