Austin Herringshaw
Aurora,CO
Summary
Dynamic leader with a proven track record at Swire Coca Cola, enhancing team performance and customer satisfaction through expert merchandising and exceptional service. Skilled in product lifecycle management and fostering teamwork, I significantly improved store appearance and merchandiser efficiency. My approach to staff training and problem-solving drives tangible results in fast-paced retail environments.
Overview
11
11
years of professional experience
Work History
Merchandiser Supervisor
Swire Coca Cola
Denver, CO
06.2024 - Current
- Implemented waste and break measures by coaching and developing the merchandiser team in proper rotation processes.
- Coaching Merchandiser team members fostering their growth as professionals while improving overall team capabilities.
- Ensured proper display builds by working with the merchandiser team to follow proper Brand Flow and how to build displays to store standards.
- Supervising merchandising team, ensuring efficient execution of tasks and deadlines.
- Improved store appearance by overseeing product presentation, signage, and overall cleanliness.
- Ensured compliance with safety regulations in all aspects of merchandising operations.
- Trained new employees in merchandising techniques and company policies, contributing to a cohesive team environment.
- Motivated and mentored merchandiser team to achieve high performance and job satisfaction.
- Interacted with customers to obtain feedback and drive satisfaction.
Retail Account Representative
Swire Coca Cola
Denver, CO
09.2023 - 06.2024
- Leveraged extensive product knowledge to educate customers on relevant offerings tailored to their specific needs or preferences.
- Developed strong relationships with customers leading to an increase in share of floor space, more impactful displays, and drive volume.
- Increased customer satisfaction by providing exceptional service and promptly addressing their concerns.
- Strengthened relationships with customers through regular communication and follow-up on outstanding issues.
- Assisted in driving sales growth by identifying opportunities for upselling of displays and innovation.
- Monitored sales trends and ordered accordingly to meet the demands of the customer.
Lead Retail Account Representative
Swire Coca Cola
Denver, CO
02.2021 - 09.2023
- Cultivated a positive work environment that encouraged teamwork, open communication, and continuous improvement initiatives.
- Strengthened relationships with customers through regular communication and follow-up on outstanding issues.
- Increased customer satisfaction by providing exceptional service and promptly addressing their concerns.
- Developed strong rapport with customers leading to an increase in share of floor, more impactful displays, and driving volume.
- Supported peers in achieving their individual sales targets by offering constructive feedback, guidance, and encouragement when needed.
- Enhanced team performance with regular coaching sessions, sharing best practices, and setting clear expectations.
- Assisted in driving sales growth by identifying opportunities for upselling of displays and innovation.
Retail Account Representative
Swire Coca Cola
Denver, CO
10.2019 - 02.2021
- Leveraged extensive product knowledge to educate customers on relevant offerings tailored to their specific needs or preferences.
- Developed strong relationships with customers leading to an increase in share of floor space, more impactful displays, and drive volume.
- Increased customer satisfaction by providing exceptional service and promptly addressing their concerns.
- Strengthened relationships with customers through regular communication and follow-up on outstanding issues.
- Assisted in driving sales growth by identifying opportunities for upselling of displays and innovation.
- Monitored sales trends and ordered accordingly to meet the demands of the customer.
Produce Manager
King Soopers
Aurora, CO
02.2014 - 10.2019
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Purchased produce following guidelines of marketing plan.
Education
High School Diploma -
Grandview High School
Aurora, CO05-2014
Skills
- Merchandise presentation
- Multitasking Abilities
- Stockroom organization
- Product lifecycle management
- Fixture updates
- Merchandising logistics
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Team leadership
- Staff training
Timeline
Merchandiser Supervisor
Swire Coca Cola
06.2024 - Current
Retail Account Representative
Swire Coca Cola
09.2023 - 06.2024
Lead Retail Account Representative
Swire Coca Cola
02.2021 - 09.2023
Retail Account Representative
Swire Coca Cola
10.2019 - 02.2021
Produce Manager
King Soopers
02.2014 - 10.2019
High School Diploma -
Grandview High School