Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Austin Hickey

Edmonton,Canada

Summary

To make a positive contribution as a full-time employee in a position where my technical support, software testing, and communicative skills may be applied. I am self-motivated, reliable, and believe in the results that hard work brings. Skilled Technical Support Specialist with background in providing top-notch customer service and resolving complex technical issues. Strengths include deep understanding of various software, hardware, networking systems, and excellent problem-solving skills. Previous roles demonstrate strong communication abilities, successful client relationships built through clear explanation of technical terms and processes, and consistent positive feedback for swift issue resolution.

Overview

8
8
years of professional experience

Work History

Technical Support Specialist & Software Tester

Clevr
Edmonton, AB
05.2022 - 06.2025
  • Provided technical support to school board staff at all levels, resolving software issues.
  • Conducted thorough testing of software features, especially during pre-deployment and bug-fix cycles.
  • Collaborated with product teams to enhance user experience and system functionality.
  • Documented support cases in ticketing system for tracking and future reference.
  • Analyzed recurring issues to identify areas for process improvement in support operations.
  • Maintained knowledge base articles to ensure accurate information for team members.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.

IT Administrator & Software Tester

Truck-Right Data Management Inc.
Belleville, ON
05.2021 - 05.2022
  • Held a hybrid role providing internal IT support while being part of the quality assurance testing team for the company’s software.
  • Administered user accounts via Active Directory, Microsoft Outlook, and related administrative tools and permissions to enhance data security and access control.
  • Provided technical support to staff, resolving hardware and software issues promptly.
  • Trained employees on new technologies and software applications for improved productivity.
  • Installed, configured, and maintained hardware such as servers, computers, and printers.

Geek Squad Agent & Sales Associate

Best Buy
Belleville, ON
10.2017 - 05.2020
  • Installed, repaired, and configured customer devices in-store and on-site.
  • Assisted customers with product selection and technical inquiries.
  • Provided knowledgeable tech support and advice while staying current with emerging technologies.
  • Collaborated within teams to achieve sales and service objectives.

Education

Disaster and Emergency Management Diploma -

Northern Alberta Institute of Technology (NAIT)
Edmonton, AB
04-2026

Secondary School Diploma -

Bracebridge And Muskoka Lakes Secondary School
Bracebridge, ON
06-2014

Skills

  • Technical Support & Troubleshooting
  • Software Testing & QA
  • Help Desk Operations
  • Active Directory & Microsoft 365
  • Windows OS & Network Basics
  • Strong Verbal & Written Communication
  • Emergency management
  • Risk assessment
  • Technical support
  • Incident management

References

Available upon request

Timeline

Technical Support Specialist & Software Tester

Clevr
05.2022 - 06.2025

IT Administrator & Software Tester

Truck-Right Data Management Inc.
05.2021 - 05.2022

Geek Squad Agent & Sales Associate

Best Buy
10.2017 - 05.2020

Disaster and Emergency Management Diploma -

Northern Alberta Institute of Technology (NAIT)

Secondary School Diploma -

Bracebridge And Muskoka Lakes Secondary School

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