Austin Hicks
Phoenix,Arizona
Summary
Accomplished and strategic leader with over 15 years of experience in transforming sales and account management landscapes across the cybersecurity and technological industries. Proven expertise in developing high-level strategies, enhancing client engagement, and optimizing revenue streams. Solution-focused approach, excelling in leading teams to surpass sales objectives through innovative product presentations and strategic client consultations. Skilled in fostering robust client relationships, enhancing customer satisfaction, and driving significant market expansion. Exceptional at orchestrating process improvements to streamline operations and boost overall business efficiency. Demonstrates a record of advancing from Advisor to Senior Enterprise Advisor, ultimately ascending to Country Manager at Acronis, showcasing significant leadership growth and operational expertise.
Professional sales leader with strong record of driving revenue growth and expanding market presence. Skilled in strategic planning, team leadership, and customer relationship management. Known for adaptability in dynamic environments and delivering consistent results. Proficient in leveraging data-driven insights and collaborative approaches to exceed targets.
Overview
12
12
years of professional experience
Work History
Regional Sales Director
Aria Cybersecurity
09.2024 - Current
- Managed sales team of 5 employees.
- Developed and executed sales plans for consistent growth in revenue and profitability.
- Created regional sales plans and quotas.
- Provided accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.
- Oversaw the development of compelling sales presentations that effectively communicated the value proposition to potential clients, leading to increased conversions.
- Expanded market share by identifying new business opportunities and cultivating partnerships with key stakeholders.
- Organized successful product launches, promotional events, and trade shows that generated significant brand exposure within the region.
- Created robust sales plans and set territory quotas.
- Drove customer acquisition efforts by leveraging extensive industry network and employing effective cold-calling techniques.
- Managed a diverse portfolio of accounts, ensuring optimal allocation of resources for maximum return on investment.
Enterprise Strategic Account Manager
Acronis
01.2021 - 09.2024
- Collaborate with diverse companies to evaluate security concerns and devise robust defense strategies against cyber threats
- Develop comprehensive backup solutions to mitigate the impact of ransomware, ensuring client data integrity and network resilience
- Lead consultative sales efforts, providing tailored presentations to highlight competitive advantages and address specific client needs
- Drive process improvements and solution-based sales to enhance customer relationship management and sales outcomes
- Delivered 271% of sales quota by intensifying call efforts and securing increased sales opportunities
- Generated highest number of outbound calls in North America for multiple quarters
- Received several Waiver Wire Award for closing the two largest deals in classic and cloud sales within a fortnight
- Surpassed customer partnership expectations by focusing on client needs and delivering impactful technical presentations
- Achieved recognition as #1 in global sales for 2023, demonstrating exceptional closing abilities and decision-maker engagement
Sales Engineer
Prophet Network Integration Inc
01.2019 - 01.2021
- Delivered technical presentations to elucidate product offerings and service capabilities to customers and prospects
- Assessed client equipment needs to establish system requirements, enhancing understanding of customer specifications
- Provided after-sales support, assisting customers with post-installation issues and contributing to product development through research initiatives
- Fostered new partnerships, advocating for billing model, recognizing time spent addressing partner concerns, resulting in additional income stream
- Spearheaded creation of workflow processes to increase organizational productivity and resolve bottlenecks
- Introduced a secondary income stream, generating $30-60K annually through strategic billing partnerships
- Transformed 'garbage' equipment into a profitable venture, achieving a 1600% margin on sales of refurbished hard drives
- Increased productivity by designing and implementing a new workflow process, leading to more efficient operations
- Boosted company profits by $400K by significantly reducing sales cycle duration and securing recurring revenue through technology leasing partnership
Sales Associate
Synergy Micro Solutions
01.2015 - 01.2019
- Orchestrated strategic sales and marketing initiatives to propel corporate goals for products and services at Synergy Micro Solutions
- Directed cross-functional teams to align with business objectives and enhance operational efficiency
- Ensured client satisfaction and retention by addressing service and maintenance inquiries
- Drove business development by identifying and capitalizing on opportunities aligned with company's value proposition
- Secured position of #1 sales associate, contributing to 55% of company revenue
- Fostered and expanded account relationships, growing client base by over 1000% from 10 to 110 accounts within three years
- Generated record-breaking $450K in revenue during single month through strategic account management and lead monitoring
- Enhanced customer retention by tailoring solutions to client needs and fostering a customer-centric culture
- Streamlined processes and facilitated communication to improve business initiative collaboration and efficiency
Digital Image Consultant Level II
Ricoh Advanced Office Services/Imaging Plus, Inc
01.2013 - 01.2015
- Enhanced workflow processes to improve operational efficiency
- Developed strategies for client engagement to ensure high levels of service delivery
- Conducted in-depth analysis to identify opportunities for workflow optimization and cost reduction
- Administered customer satisfaction initiatives and managed income flow at a prominent imaging services provider
- Generated substantial revenue, producing over $260K within the first year
- Ranked within the Top 10 for year-over-year performance, demonstrating exceptional sales and client management skills
Education
Bachelor of Arts - Business with minor in Organizational Management
Vanguard University
Costa Mesa, CASkills
- Sales & Account Management
- Strategic Client Engagement
- Process Improvement Efforts
- Business Development
- Cybersecurity Consulting
- Team Leadership & Development
- Client Relationship Management
- Solution-Focused Sales Approach
- Sales presentations
- Key account management
- Expanding territories
- Trade show representation
- Channel development
2023 Salesman of the Year Acronis
Largest ARR in the whole company. Closed 3 large customers. Expanded foot print in strategic account. Global Recognition .
Timeline
Regional Sales Director
Aria Cybersecurity
09.2024 - Current
Enterprise Strategic Account Manager
Acronis
01.2021 - 09.2024
Sales Engineer
Prophet Network Integration Inc
01.2019 - 01.2021
Sales Associate
Synergy Micro Solutions
01.2015 - 01.2019
Digital Image Consultant Level II
Ricoh Advanced Office Services/Imaging Plus, Inc
01.2013 - 01.2015
Bachelor of Arts - Business with minor in Organizational Management
Vanguard University