Austin Higley
American Fork,UT
Summary
Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner.
Overview
9
9
years of professional experience
Work History
Treasury Analyst
Rain International - North America
Orem, UT
10.2022 - 09.2023
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Developed strategies to assess operational efficiency and effectiveness across all departments.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Managed vendor accounts payable and customer accounts receivable using ERP Systems.
Risk Analyst
LifeVantage
Lehi, UT
05.2015 - 09.2022
- Maintained accurate records of accounts receivable and payable transactions.
- Conducted analysis of financial risks and identified areas of potential exposure.
- Developed process controls to minimize errors and mitigate losses.
- Implemented procedures for monitoring and controlling operational risks.
- Used ERP and OMS systems to analyze credit transactions for possible fraud.
- Defended chargebacks with applicable documentation with a 97% challenge/defend rate.
- Successfully lowered the chargeback rate by an impressive margin, bringing it down from 2.8% to only 0.8% within a one-year timeframe.
Customer Service Manager - Level 3
LifeVantage
Lehi, UT
05.2014 - 05.2015
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted performance reviews of call center staff and documented results.
- Implemented strategies to improve customer satisfaction levels.
- Resolved escalated customer complaints in a timely manner.
Education
Bachelor of Science - Communications
Utah Valley University
Orem, UT01-2011
Skills
- Corporate finance
- Internal Controls
- Financial Planning
- Debt management
- Cost accounting
- Credit analysis
- Soft Skills
- Inventory Reconciliation
Timeline
Treasury Analyst
Rain International - North America
10.2022 - 09.2023
Risk Analyst
LifeVantage
05.2015 - 09.2022
Customer Service Manager - Level 3
LifeVantage
05.2014 - 05.2015
Bachelor of Science - Communications
Utah Valley University
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