AUSTIN HOIBRATEN
Union City,PA
Summary
Results-driven Area Manager with a proven track record in high-volume, fast-paced environments. Expertise in leading teams to achieve objectives within stringent timelines while fostering a culture of empowerment and accountability. Exceptional communication and collaboration skills developed over 2 years of management experience drive operational excellence and team cohesion. Committed to delivering outstanding results while enhancing team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Area Manager
Amazon
Erie, PA
12.2025 - Current
- Oversaw daily operations across multiple fulfillment centers to ensure efficiency and compliance with safety standards.
- Led cross-functional teams in implementing process improvements that enhanced productivity and reduced operational costs.
- Developed training programs for new managers, fostering leadership skills and encouraging best practices in team management.
- Analyzed performance metrics to identify trends, driving strategic initiatives for continuous operational improvement.
Assistant Manager
Amazon Delivery Station (WEE1) Erie, PA
Erie, PA
10.2021 - 12.2025
- Streamlined administrative processes, enhancing efficiency in HR case management and truck logistics. Optimized package flow management, resulting in improved operational effectiveness for 70+ associates during night shifts. Facilitated communication with L5 and L6 management, ensuring alignment on team performance and goals.
Fulfillment Associate
Amazon Fulfillment Center (PHL6) Carlisle, PA
Carlisle, PA
01.2018 - 01.2020
- Achieved efficient processing of 700+ pallets daily into fulfillment center. Optimized use of crown PC center control rider pallet truck for effective pallet organization in stow areas. Successfully unloaded trailers of Amazon products onto conveyor belts, enhancing sorting efficiency. Proactively resolved issues with mislabeled, missing, damaged, or miscellaneous Amazon products through effective use of computer systems.
Best Western Harrisburg Hotel Hershey, PA
Hershey, PA
01.2015 - 01.2016
- Checked in and out guests through Opera computer software. Managed, created, and modified hotel reservations. Answered telephone calls entailing inhouse guests, potential guests, groups, and hotel rates. Persistently replied and monitored hotel guests reviews through Medallia and TripAdvisor. Faxed and scanned hotel room invoices to responsible party(ies).
Education
Double Baccalaureate - Spanish BA, International Studies, LGBTQ studies
Indiana University of PA
01.2018
High school diploma - undefined
Central Dauphin Senior High
01.2015
Skills
- Tringlingual
- Problem Solver
- Warehouse
- Administrative
- Staff management
- Relationship building and management
- Team development
- Cross-functional collaboration
- Process improvement
- Talent review
- Recruitment and hiring
- Customer service
- Training and coaching
- Attention to detail
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Spanish
Limited Working
Timeline
Area Manager
Amazon
12.2025 - Current
Assistant Manager
Amazon Delivery Station (WEE1) Erie, PA
10.2021 - 12.2025
Fulfillment Associate
Amazon Fulfillment Center (PHL6) Carlisle, PA
01.2018 - 01.2020
Best Western Harrisburg Hotel Hershey, PA
01.2015 - 01.2016
High school diploma - undefined
Central Dauphin Senior High
Double Baccalaureate - Spanish BA, International Studies, LGBTQ studies
Indiana University of PA