Austin Holmes
Dallas,OR
Summary
Driven professional with a proven track record in customer service, enhancing customer satisfaction and streamlining operations. Skilled in sales performance and adept at building relationships and exceeding goals. Leveraged time management and multitasking to improve service delivery, achieving significant improvements in customer feedback and sales metrics.
Overview
17
17
years of professional experience
Work History
Detailer Specialist
Lithia Honda
Salem, OR
04.2021 - Current
- Ensured consistent cross-department awareness of customer-affecting changes.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Customized detailing services based on vehicle condition and customer requests.
- Created quotes for detailing services based on client requirements.
- Provided customer service, explaining detailing processes and addressing concerns.
- Kept records of completed jobs along with customer feedback.
Store Manager
Smart Wireless
Keizer, OR
09.2011 - 10.2015
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Recruited, trained and supervised new employees.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints in a timely manner.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Customer Care Representative
RadioShack
Salem, OR
04.2008 - 03.2011
- Resolved customer complaints promptly and professionally.
- Processed customer account changes with proprietary software.
- Promoted product offerings to drive growth and exceed benchmarks.
- Supported sales team members to drive growth and development.
- Recommended potential products or services after analyzing customer needs.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Answered customer inquiries over the phone and via email.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Education
High School Diploma -
North Salem High School
Salem, OR06-2005
Some College (No Degree) - General Studies
Chemeketa Community College
Salem, ORSkills
- Call center customer service
- Excellent customer service skills
- Sales training
- Processing sales
- Sales performance
- Customer focus
- Time management
- Work planning
- Multitasking and organization
- Recordkeeping
- Good Telephone Etiquette
- Strong computer skills
- Proficiency in Microsoft office
Timeline
Detailer Specialist
Lithia Honda
04.2021 - Current
Store Manager
Smart Wireless
09.2011 - 10.2015
Customer Care Representative
RadioShack
04.2008 - 03.2011
High School Diploma -
North Salem High School
Some College (No Degree) - General Studies
Chemeketa Community College