Summary
Overview
Work History
Education
Skills
Websites
Leadership And Professional Development
Timeline

Austin Howard

Duluth,Ga

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant Rental Manager

Penske Truck Rental & Leasing
02.2022 - Current


  • Daily meetings with the service department to discuss vehicle status.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
  • Kept properties in compliance with local, state and federal regulations.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.

Sales and management trainee

Penske Truck Rental & Leasing
02.2022 - Current


  • Fleet management including recovery, service, and inventory
  • Billing for lease customers
  • Accounts receivable
  • Managed smaller rental locations
  • Daily meetings with the service team to ensure unit readiness.
  • Analyzed customer feedback and identified areas for improvement.
  • Managed customer expectations and helped navigate sales processes.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Merchandising Execution Team Member

Home Depot
05.2017 - 08.2021


  • Traveled to different stores within the region to assist on merchandising projects as needed
  • Provided support to in-store customers with product location and selections.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Created visual displays to highlight new and featured products.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Arranged consistent shelves, bins, and racks at Number locations by following established planograms.

College Internship

Flec Tech
01.2021 - 05.2021


  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Collected, arranged, and input information into database system.

Education

Bachelor of Science - Business Administration

College of Business and Administration, Fort Valley State University, Fort Valley, GA
  • Relevant Coursework: Business Logistics, Human Resource Management, Strategic Management, Marketing Management, Small Business Management, Consumer Behavior, Principles of Marketing, Operations and Production Management, Market Communication, Business Information Systems, Physical Distribution, Strategic Supply Chain Management
  • Minor: Marketing

Skills

  • Computer Skills - Microsoft Office Word, Outlook, Power point and NAV
  • Workforce Management
  • Staff Training
  • Business Administration
  • Schedule Management
  • Operations Support
  • Customer Service
  • Inventory Control
  • Strategic Planning
  • Customer Relationship Management (CRM)
  • Staff Supervision
  • Negotiation
  • Staff Development
  • Employee Mentoring
  • Customer Relations
  • Operations Oversight
  • Preventive Maintenance
  • Vehicle Maintenance
  • Scheduling
  • Vehicle Inspections
  • Fleet Management
  • Government Regulations

Leadership And Professional Development

  • American Marketing Association, 03/2020, Member, A professional association for marketing professionals with 30,000 members and 76 professional chapters.
  • Society of Advanced Management, 10/2021, Secretary, Document information, organize and distribute messages, maintain schedules and meeting minutes.
  • Alpha Pi Chapter of Phi Beta Sigma Fraternity, Inc., 03/2021, Member, Host community service events on campus/surrounding community areas. Host personal development events to be a positive outlook to the school and fellow students.

Timeline

Sales and management trainee - Penske Truck Rental & Leasing
02.2022 - Current
Assistant Rental Manager - Penske Truck Rental & Leasing
02.2022 - Current
College Internship - Flec Tech
01.2021 - 05.2021
Merchandising Execution Team Member - Home Depot
05.2017 - 08.2021
College of Business and Administration, Fort Valley State University - Bachelor of Science, Business Administration

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Austin Howard