Austin Hundley
Roanoke,VA
Summary
Knowledgeable Animal Warden with excellent understanding of humane animal treatment procedures. Skilled working with multitude of animal species and responding to calls for service. Hands-on experience performing special animal patrol and managing restraint of large wild animals. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Roanoke City.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Animal Warden
Roanoke Police Department
Roanoke, Virginia
10.2020 - Current
- Performs duties involving the protection and control of animals and the enforcement of animal related codes.
- Aids animals that are in distress, being cruelly treated, or neglected, by removing them from the situation using a Department issued vehicle to transport them to a Veterinarian for care and treatment, or to the animal shelter.
- Files appropriate animal related charges, testifies in court, orders quarantine of animals as needed
- Completes reports and records by maintaining documents in accordance with state and local law as well as Department Policy
911 Telecommunicator
Roanoke City E-911
Roanoke, Virginia
04.2019 - 10.2020
- Dispatched police, fire, rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services.
- Received complaints in person or by phone and elicits appropriate information to ensure a timely response
- Received and transmitted messages by radio and maintains radio log on shift work
- Monitored teletype traffic, sends teletype messages, and maintains teletype log
- Took telephone calls concerning complaints, passes information on to appropriate units and makes record of calls
- Received and disseminated information through the use of a data terminal linked to the Virginia Crime Information Network
- Dispatched and monitors pursuant to the Emergency Medical Services System
Playground Builder
Park & Playground Builders, LLC
Martinsville, Virginia
10.2018 - 11.2019
- Constructed playgrounds for various businesses, parks, and homes on the east coast.
- Repaired playgrounds and maintained parks.
- Established a trust with the owners in order to provide excellent customer service.
Customer Service Agent
Faneuil / Dominion Energy
Martinsville, Virginia
05.2018 - 10.2018
- Provided efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
- Maintained sincere interest in providing stellar customer care.
- Understood customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
- Exercised independent thinking in meeting customer expectations.
- Combined knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
- Ability to process information quickly and accurately.
- Ability to handle routine customer transactions.
- Ability to work under time constraints.
- Ability to understand and apply new concepts.
- Ability to analyze information and evaluate results.
- Ability to effectively deal with complex customers.
- Ability to create positive customer relationships by defusing angry and upset customers.
- Demonstrated a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
- Attention to detail-documentation and follow-up.
Education
High School Diploma - undefined
Magna Vista High School
Ridgeway, VA2017
Skills
- Documentation and reporting
- Data entry
- Internal communications
- Answering incoming calls
- Animal Behavior Familiarity
- Animal Care Citations
- Humane Animal Treatment
- Two-Way Radio Operation
- Detailed Reporting
- Fire Suppression Techniques
Certification
- NCIC/VCIN Level B
- Firefighter 1 - NFPA 1001-13
- HAZMAT Operations and Awareness - NFPA 472-13
- CPR
- Virginia Certified Animal Control Officer
- Field Training Officer
- Critical Incident Training
- Axon Taser X2 Certified
- VAVRS EVOC 1,2,3
- SEOR Ops
Timeline
Senior Animal Warden
Roanoke Police Department
10.2020 - Current
911 Telecommunicator
Roanoke City E-911
04.2019 - 10.2020
Playground Builder
Park & Playground Builders, LLC
10.2018 - 11.2019
Customer Service Agent
Faneuil / Dominion Energy
05.2018 - 10.2018
High School Diploma - undefined
Magna Vista High School