Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst
Austin  Hunter

Austin Hunter

Customer Service
McDonough,GA

Summary

Dynamic professional with a track record of enhancing installation efficiency at Selective Performance and streamlining coding processes at Technician at Home. Excelled in customer satisfaction and network setup, reducing callbacks by effectively troubleshooting and applying safety practices. Demonstrated strong time management and problem-solving skills, ensuring high-quality outcomes and fostering customer loyalty.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience
1
1
Language

Work History

GPS Installer Assistant

Selective Performance
01.2023 - 11.2024
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
  • Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
  • Operated tools, equipment, and machinery according to safety standards.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
  • I Can manage over 30+ calls under pressure I can definitely acquire skills in numerous ways.

Coding Coordinator

Technician at Home
02.2022 - 02.2023
  • Streamlined workflow for greater efficiency by implementing new coding processes and tools.
  • Developed customized reports for management to monitor key performance indicators in the coding department.
  • Advocated for the importance of accurate and efficient medical coding within the organization, resulting in increased awareness and support from leadership.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

High School Diploma -

Impact Academy Advanced Studies
McDonough, GA
01.2025 - 05.2025

Skills

Positive attitude

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Timeline

High School Diploma -

Impact Academy Advanced Studies
01.2025 - 05.2025

GPS Installer Assistant

Selective Performance
01.2023 - 11.2024

Coding Coordinator

Technician at Home
02.2022 - 02.2023
Austin Hunter Customer Service