Austin Hyman

•Registration of patients in the imaging department
• Analyze insurance coverage and benefits for service to ensure timely reimbursement, obtaining all PAC and/or authorizations as appropriate.
• Facilitate payment sources for uninsured patients.
•Admit/register/pre-register patients, correcting as necessary all patient demographic and financial data.
•Determine if patient’s condition is the result of an accident, performing complete research with law enforcement, employers, etc. to determine the appropriate source of liability/payment.
•Resolve insurance claim rejections/denials and remedy expediently.
•Maintain general knowledge of CMS guidelines and third party payers, specifically, Medicare, Medicaid, Commercial insurances, HMO’s, PPO’s, POS, indemnity plans, and Worker’s Compensation, etc.
•Evaluate diagnoses to ensure compliance with the Local Coverage Determination (LCD).
•Promote and maintain excellence in customer service.

• Registration of patients in the Emergency Department.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
• Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
• Educated customers about available services, promotions, or discounts; up-selling products when appropriate.