Austin I. Mott
Washington,DC
Summary
I am a self motivated Data Analyst who successfully assists in meeting customers Data & IT goals to meet mission needs. I pride myself in being personable, understanding, providing quality work, analysis, and doing what is best for my team and stakeholders.
Overview
9
9
years of professional experience
Work History
Data Analyst
Altamira
07.2022 - Current
- Utilized predictive modeling to increase and optimize customer experiences for mission needs
- Utilize Data Science tools in Anaconda such as Spyder & Jupyter notebooks to manipulate data and run code/pull scripts (Python/PySpark)
- Edit python pull scripts in Spyder to optimize in accordance with mission needs/changes
- Utilize SQL in Hue, SQuirreL to write queries in databases for mission needs
- Completed project example: Created a PySpark script in Jupyter Notebook utilizing regular expressions to join incorrect formats for specific objects, normalize them prior to creating tables in our database, so that CSV’s could be exported from the database with the correct formats. This sped up the workflow for my team, and all future analyst’s. Previously all normalization would have been done in excel, correcting each data format error one at a time, which would take exponentially longer.
- Provided data-driven solutions to support decision making.
Business Analyst
Insight Global
07.2021 - 07.2022
- Reviews financial account data and assesses correct discounting procedure for monthly bill runs
- Uses SQL skills to navigate SQL database for financial information on multiple accounts
- Deploy submission forms for data via AWS cloud system
- Utilizes scripts that automate discounting procedure once the correct discounts have been selected
- Provides detailed explanation of data via excel spreadsheet pivot tables/ charts
Hardware Technician/Systems Administrator Level 2
Tech USA Government Solutions
01.2020 - 07.2021
- Provides hardware and desktop support to users with TS/S/Unclassified computer issues via in person and online submission
- Manages system life cycles by updating system BIOS, re-imaging systems with new OS, running diagnostics, replacing RAM, CPUs and other hardware components; maintains all IT hardware by configuring firmware settings, utilizing CMD prompt to partition disk's, check IP configurations and verify network connectivity
- Provides respectful and polite customer service to assist users in finding a resolution to their everyday IT problems
- Resolves tasks and incidents as the senior hardware technician at a government location
- Trained staff members on how to use new hardware or software applications.
System Administrator Tier 1
Carson Solutions
08.2018 - 01.2020
- Provides support and incident resolution to users with TS Hardware and Software problems via telephone and through online submission
- Provides respectful and polite customer service to assist users in finding a resolution to their everyday IT problems
- Troubleshoots issues by utilizing skills in Registry Editor, Microsoft Office, Mozilla Firefox and Windows remote assistance
- Resolves tasks and incidents as the first contact for users at a Tier 1 level, but escalates tickets to Tier 2 and Tier 3 when necessary
- Utilizes multiple TS database tools to log incidents, monitor trends and track solutions
- Maintains knowledge of computers, printers, MFDs, Laptops and multiple windows applications to assist users
- Routes tickets to correct group for local, remote and specialized support teams
- Uses tier 2 knowledge to assist users when authorized by supervisors (Such as rebuilding Firefox Profiles)
- Provides answers to a multitude of agency wide FAQ, and guides users to the correct help desk when needed
Access Control Position - Part Time (Contract Change)
Tech USA Inc.
08.2016 - 08.2018
- Monitor and control access into and from the facility, by ensuring personnel identification throughout the production issuance, and verification of identification media
- Utilize Lotus Notes/IBM Notes to monitor users and to maintain continuity with Access Control workflow
- Ensure personnel bringing in approved equipment and media have appropriate authorization forms
- Conduct random inspections to ensure prohibited items are not introduced into the facility in accordance with regulations, policies, and directives
- Conduct ingress inspections in accordance with post/position orders
Access Control Position - Part Time
Securitas Inc.
08.2015 - 08.2016
- Monitor and control access into and from facility, by ensuring personnel identification throughout the production issuance, and verification of identification media
- Utilize Lotus Notes/IBM Notes to monitor users and to maintain continuity with Access Control workflow
- Ensure personnel bringing in approved equipment and media have appropriate authorization forms
- Conduct random inspections to ensure prohibited items are not introduced into the facility in accordance with regulations, policies, and directives
- Conduct ingress inspections in accordance with post/position orders
Security Escort
Eagle Environmental Inc.
05.2015 - 12.2015
- Escort un-cleared contractors throughout client facilities
Education
Bachelor of Social Science - Business
Towson University
07.2018
BS - Transferred
University of North Carolina Charlotte
01.2015
Anne Arundel Community College
01.2014
H.S. diploma -
Archbishop Spalding High School
01.2013
Skills
- Business Management
- Python, PySpark, SPSS, SQL
- Tableau
- Hue SQL Assistant
- Windows 7 and Windows 10 proficient in the following Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, and Publisher
- Data Modeling
- Data Integrity Validation
- Customer Relations
Timeline
Data Analyst
Altamira
07.2022 - Current
Business Analyst
Insight Global
07.2021 - 07.2022
Hardware Technician/Systems Administrator Level 2
Tech USA Government Solutions
01.2020 - 07.2021
System Administrator Tier 1
Carson Solutions
08.2018 - 01.2020
Access Control Position - Part Time (Contract Change)
Tech USA Inc.
08.2016 - 08.2018
Access Control Position - Part Time
Securitas Inc.
08.2015 - 08.2016
Security Escort
Eagle Environmental Inc.
05.2015 - 12.2015
Bachelor of Social Science - Business
Towson University
BS - Transferred
University of North Carolina Charlotte
Anne Arundel Community College
H.S. diploma -
Archbishop Spalding High School
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