Summary
Overview
Work History
Education
Skills
Timeline
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Austin Ivey

Fort Kent

Summary

Professional, all while maintaining exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Leading a well-versed team, capable of driving the same standards, and delivering positive results all while maintaining excellent customer service.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Hannaford Supermarket
Fort Kent
08.2013 - Current
  • Trained new employees on store policies, procedures and customer service standards.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided training to new employees on company policies and procedures.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.

Education

High School Diploma -

Hampden Academy
Hampden, ME
06-2015

Skills

  • Customer service
  • Operational efficiency
  • Team building
  • Conflict resolution
  • Performance coaching
  • Goals and performance
  • Problem-solving
  • Mentoring and coaching

Timeline

Assistant Store Manager

Hannaford Supermarket
08.2013 - Current

High School Diploma -

Hampden Academy

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