Austin James
Middletown,DE
Summary
Earning my B.B.A in Business Administration by 2024. 2+ years in the Customer service industry. I have taken excel and writing courses at Florida Southern College to make me more knowledgeable in this area. I have learned great customer service skills from my 1.5 yrs experience as an office aid in school, but also from my 2+ years working at chick-fil-a.
Overview
2
2
years of professional experience
Work History
Team Member
Chick-fil-A Restaurants
11.2021 - 11.2022
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Rotated through series of different stations based on team needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Restaurant Team Member
Chick-fil-A Restaurants
06.2020 - 07.2021
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Business Administration - BBA - Business Administration and Management
Florida Southern College
01.2024
Skills
- Workplace Safety
- Customer Experience
- Customer Support
- Time Management
- Skilled Multi-tasker
- Willingness to Learn
- Attention to Detail
- Money Handling
Volunteer
Student Office Aide Early College High School @ DSU
Middletown, DE |Aug 2019 - Dec 2020
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Conducted office inventory checks and requested restock of supplies.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Team Member
Chick-fil-A Restaurants
11.2021 - 11.2022
Restaurant Team Member
Chick-fil-A Restaurants
06.2020 - 07.2021
Bachelor of Business Administration - BBA - Business Administration and Management
Florida Southern College