Austin Jaye
Moab,Utah
Summary
Easy to talk to management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tour Guide
Outlaw Adventures
03.2021 - 09.2023
- Guided groups on extreme rock crawling tours.
- Communicated professionally with customers, answering questions and addressing concerns.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
Assistant General Manager
Sleep Inn & Mainstay Suites
03.2017 - 07.2020
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set nightly rates, and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Front Desk/Manager on Duty
Holiday Inn Express
03.2017 - 10.2017
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Assistant General Manager
Comfort Suites
02.2015 - 03.2017
- Handled cash accurately and prepared deposits.
- Motivated and trained employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
GED -
Northwestern State University of Louisiana
Natchitoches, LA05.2007
Skills
- Safety Procedures
- Navigational Skills
- Public Speaking
- Strategic Planning Skill
- Budget Controls
- Team Leadership Expertise
- Closing Tactics and Contract Negotiations
- Business Operations Knowledge
Accomplishments
Achieved the Number 1 ranking in the world for New Member Sign-ups in our hotel brand.
Certification
Choice University - 2015 to 2020
Hospitality Certification - 2015 to 2020
Management Training and Development - 2015 to 2020
Timeline
Tour Guide
Outlaw Adventures
03.2021 - 09.2023
Assistant General Manager
Sleep Inn & Mainstay Suites
03.2017 - 07.2020
Front Desk/Manager on Duty
Holiday Inn Express
03.2017 - 10.2017
Assistant General Manager
Comfort Suites
02.2015 - 03.2017
GED -
Northwestern State University of Louisiana