Austin Johns
Depew,NY
Summary
Results-driven Customer Support Manager recognized for exceptional problem-solving skills and a strong work ethic. Proven ability to resolve customer issues swiftly, enhancing satisfaction and loyalty while generating repeat business opportunities. Highly adaptable, with a track record of mastering new skills independently and effectively managing challenging situations.
Overview
8
8
years of professional experience
Work History
Customer Care Manager
West Herr
Williamsville, NY
07.2022 - 03.2025
- Collaborated with other departments to ensure customers' needs were met promptly and accurately.
- Implemented strategies to improve customer experience, retention, and loyalty.
- Maintained up-to-date knowledge of company products and services, promotions, pricing plans.
- Ensured compliance with applicable laws related to consumer protection.
- Provided training to new customer care staff members.
- Created comprehensive and reliable customer loyalty programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Salesperson
Cutco Cutlery
Buffalo, NY
08.2020 - 06.2022
- Provided personalized service to build relationships with customers.
- Maintained accurate records of customer interactions and transactions.
- Developed and implemented strategies to meet sales quotas.
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Generated new business opportunities through cold calling campaigns.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Head of Kitchen
Stockton Hotel
Stockton, NY
05.2017 - 11.2020
- Resolved customer complaints regarding food quality or service issues in a timely manner.
- Supervised and trained kitchen staff on proper food preparation techniques.
- Resolved customer complaints quickly and efficiently in a professional manner.
- Maintained accurate records of inventory, supplies, orders and invoices.
- Inspected dishes before they were served to customers to guarantee high standards of quality.
- Conducted regular stock-takes of food supplies and ordered additional items when necessary.
- Monitored the performance of kitchen staff and provided feedback on their work performance.
- Provided guidance and support to junior chefs regarding recipe creation or presentation techniques.
- Ensured compliance with all health, safety and hygiene regulations in the kitchen.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma - Business Management
Cassadaga High School
Sinclairville, NY06-2021
Skills
- Complaint resolution
- Training and mentoring
- Project management
- Excellent time management skills
- Quality assurance
- Customer retention
- Team building
- Customer relations
- Product knowledge
- Sales expertise
- Product and service solutions
- Focused on customer satisfaction
- Call center operations
Timeline
Customer Care Manager
West Herr
07.2022 - 03.2025
Salesperson
Cutco Cutlery
08.2020 - 06.2022
Head of Kitchen
Stockton Hotel
05.2017 - 11.2020
High School Diploma - Business Management
Cassadaga High School
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