Austin Joyner
Everett
Summary
Detail-oriented individual with expertise in security operations and customer engagement. Skilled in conflict resolution, surveillance monitoring, and maintaining safety standards. A consistent record of delivering exceptional service and problem-solving in high-pressure situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Helper/Fuel Dock Attendant
Port Of Everett
Everett
11.2024 - Current
- Managed fuel operations to optimize usage and support efficient service delivery.
- Performed maintenance tasks to ensure facility functionality and safety.
- Provided customer service support to resolve inquiries and improve overall satisfaction.
- Performed basic janitorial tasks to maintain cleanliness.
- Conducted report reconciliation for accurate data.
Security Officer
Providence Regional Medical Center
Everett
07.2022 - Current
- I protect visitors, patients, staff and property by de-escalating situations and providing presence.
- Monitored and screened incoming visitors to enhance security and ensure safety protocols.
- Escort visitors and patients. Deny access to those who are a threat to hospital safety.
- Conducted vehicle patrols across hospital grounds to deter security threats and ensure a safe environment.
- Monitor surveillance footage via Avigilon.
- Investigate suspicious activity.
- Respond to Fire Alarms and threats.
- Utilized hands-on techniques and body control methods to manage potentially aggressive situations.
- Remain calm in very intense situations
- Contacted police for assistance during incidents
- I provide a high level of customer service.
- Communicate via radio, phone, and email.
- Problem solve a variety of situations.
- Answer any questions the public may have or direct them where needed.
- Logged daily events and wrote detailed reports to document incidents and maintain accurate records.
- Release deceased patients from morgue to funeral home.
- Non-Lethal weapons carried: taser & mace
- RQI and Stop The Bleed Certified
- Taser certified
- MOAB certified
- Assist employees with room access.
Delivery Driver
UberEATS
Everett
07.2020 - Current
- Timely food delivery 97% customer satisfaction. Never late for a delivery.
- Delivered food items promptly to customers using efficient navigation skills.
- Maintained vehicle cleanliness and ensured safety standards were met consistently.
- Communicated with customers to confirm orders and address concerns effectively.
Sales Representative
Apollo Industries
Bellevue
07.2024 - 09.2024
- Promoted and sold cell phones and service plans, driving customer acquisition.
- Engaged potential customers to generate interest in products.
- Present product to interested customers.
- Demonstrated product benefits to enhance customer understanding.
- Address any concerns the customer may have.
- Finalized sales agreement with customer.
Professional Athlete
BC Lions Inc.
Surrey
05.2021 - 05.2022
- Competed in professional football league, demonstrating athletic skills and collaborative teamwork.
- Built relationships with Canadian community members through targeted outreach initiatives.
- Trained rigorously to enhance physical performance and skill execution.
- Collaborated with coaches to develop tailored training programs and strategies.
- Analyzed game footage to improve individual and team performance insights.
PE Teacher
Greater Trinity Academy
Everett
01.2020 - 08.2020
- Taught physical education classes to students
- Assisted lead teacher in classroom activities
- Coordinated logistics for events and activities
- Managed sound systems to enhance audio quality during events
Student Athlete
University Of Washington
Seattle
05.2015 - 04.2018
- Achieved championship title in Pac 12 conference twice.
- Secured full academic scholarship for exemplary academic and athletic achievements.
- Cultivated relationships with "Husky Nation" and scholarship donor to enhance community engagement.
Security Guard
CMS Crowd Management Services
Quincy
07.2017 - 03.2018
- Delivered customer service by addressing inquiries and resolving issues to enhance visitor experience.
- Ensured safety by protecting artists and managing crowds during events.
- Monitored premises to ensure safety and security for all individuals.
- Conducted regular patrols to identify potential security threats and hazards.
- Managed access control by verifying identification and monitoring entry points.
Security Guard (Unarmed)
StaffPro Security
Quincy
05.2016 - 07.2017
- Coordinated crowd control during events to maintain safety and order.
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to deter unauthorized access and incidents.
- Responded promptly to alarms and emergencies, following established protocols.
Floor Model
Abercrombie & Fitch
Marysville
07.2015 - 06.2016
- Performed cashiering, stocked inventory, folded clothing, and built customer relations.
- Posed for photo shoots showcasing seasonal collections and brand identity.
- Collaborated with photographers and stylists to create visually appealing campaigns.
- Engaged in fittings to ensure clothing fits properly and meets design standards.
Part Time Associate
Ray's bait and tackle
Monroe
03.2013 - 12.2014
- Performed various duties including packing fish, cleaning fish, and moving equipment.
- Assisted customers in selecting fishing gear and tackle products.
- Maintained inventory levels and organized stock displays effectively.
- Conducted product demonstrations to educate customers on proper usage.
Education
Communication (B.A) -
University of Washington
Seattle, WA06-2019
Skills
- EPA Certified
- Fuel management
- Mechanical systems
- Power tools
- Hand tools
- Computer proficiency
- Office applications
- Microsoft Word
- Basic math
- Cash management
- Point of sale
- Equipment transportation
- Route navigation
- Security
- Monitoring systems
- Direct sales
- Sales
- Customer service
- Conflict resolution
- Time optimization
- Organizational management
- Negotiation
- Problem solving
- Communication effectiveness
- Interpersonal communication
- Technical writing
- Event planning
- English
- Fuel management
- Attention to detail
Certification
- EPA Universal Certification, 03/01/23, Present
- Driver's License, 06/01/21, 09/01/24
- CPR Certification
- EPA Refrigeration Certification
- EPA Certification
- EPA Type I
- HVAC Certification
Timeline
Maintenance Helper/Fuel Dock Attendant
Port Of Everett
11.2024 - Current
Sales Representative
Apollo Industries
07.2024 - 09.2024
Security Officer
Providence Regional Medical Center
07.2022 - Current
Professional Athlete
BC Lions Inc.
05.2021 - 05.2022
Delivery Driver
UberEATS
07.2020 - Current
PE Teacher
Greater Trinity Academy
01.2020 - 08.2020
Security Guard
CMS Crowd Management Services
07.2017 - 03.2018
Security Guard (Unarmed)
StaffPro Security
05.2016 - 07.2017
Floor Model
Abercrombie & Fitch
07.2015 - 06.2016
Student Athlete
University Of Washington
05.2015 - 04.2018
Part Time Associate
Ray's bait and tackle
03.2013 - 12.2014
Communication (B.A) -
University of Washington