Austin J Smith

Valued Project Manager addresses complex obstacles with experienced insight and anticipation. Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations. Determined advocate of safe and ethical work environment for staff to comfortably accomplish project objectives according to organizational standards.

over 5 years' experience working in a fast paced, team environment, Able to learn basic federal, state and agency statutes, rules, and regulations applicable to the public assistance programs, Experienced to multi-tasking in a fast-paced environment, Skilled in working independently making decisions based on directives, policies, standard operating procedures, and regulations, Met monthly performance goals for both quality and quantity, Experienced in taking direction within a team setting and completing team related work promptly and accurately and able to adapt to changes in policies and procedures, Skilled in handling inquiries and requests in a courteous and professional manner while practicing interpersonal and active listening to achieve high customer satisfaction, Proficient in gathering information with strong communication skills to determine customers' needs; apply problem solving skills and resolve the inquiry/request effectively, Accurately completed documentation according to guidelines, Experienced interfacing with people of all economic, social, and cultural backgrounds