Austin Jungwirth
Las Vegas,NV
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Owner
FatLip
Bend, OR
08.2018 - Current
- Created marketing campaigns to attract new customers.
- Collaborated with other owners on joint ventures and shared resources.
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Ensured compliance with local, state, and federal regulations.
- Researched business expansion and opportunities.
- Organized events.
- Oversaw budgeting and financial management.
- Reviewed legal documents related to business operations.
- Developed strategic plans to increase profitability and efficiency.
Security Officer
Junoy Corp.
Portland, OR
08.2023 - 11.2024
- Responded quickly to altercations between patrons, mediating disagreements as needed.
- Communicated with local law enforcement when necessary regarding matters such as fights, disorderly conduct, trespassers.
- Monitored crowd control during peak hours to prevent overcrowding and maintain orderliness.
- Provided assistance to medical staff in cases of emergency situations involving intoxicated customers.
- Prevented unauthorized access into VIP areas by verifying credentials prior to allowing entry.
- Assisted in resolving disputes between guests and staff in a professional manner.
- Ensured that no weapons were brought into the club by checking bags upon entry.
- Adhered strictly to all laws and regulations governing liquor service within the establishment.
- Intervened immediately in any situation posing a threat to guest safety or security protocols.
- Developed strong relationships with customers and contractors through consistent interactions while providing excellent customer service.
- Inspected IDs of all guests entering the club to verify age requirements.
- Kept accurate records of incidents occurring on premise, including reports on patron injuries or property damage.
- Enforced safety regulations for patrons by monitoring behavior, alcohol consumption, and dress code compliance.
- Maintained security at club entrances and exits, ensuring that only authorized personnel entered the premises.
Security Officer
Yys Llc
Portland, OR
08.2023 - 11.2024
- Actively monitored parking lots for unauthorized persons loitering in vehicles or on foot.
- Demonstrated excellent interpersonal skills when interacting with clients from diverse backgrounds.
- Investigated incidents that took place on the property including theft, vandalism, disturbances, fights.
- Monitored surveillance cameras and responded to any suspicious activity in a timely manner.
- Assisted with resolving customer complaints in a professional manner.
- Maintained order during large events by monitoring crowd behavior and dispersing potential conflicts before they occurred.
- Observed people entering and leaving the property for signs of intoxication or criminal behavior.
- Assisted with training new employees regarding safety procedures throughout the building.
- Educated staff members about security protocols and encouraged them to report any suspicious activity immediately.
- Conducted regular patrols of the premises to ensure safety and security.
- Provided assistance to patrons with medical emergencies until paramedics arrived on scene.
- Helped maintain cleanliness of the facility by removing debris from common areas.
- Intervened in situations involving unruly guests or staff members, using appropriate force when necessary.
Bartender
Star Theater
Portland , OR
08.2022 - 07.2023
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Attended regular training sessions to stay updated on new products or trends.
Bartender
Dante's
Portland, OR
08.2022 - 06.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
Security Officer
Rialto Poolroom and Jack London Jazz Club
Portland, OR
10.2021 - 08.2022
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Provided escorts for V.I.P customers as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Investigated all reported incidents of theft or vandalism on premises.
- Checked for safety hazards and took corrective action when necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted in the development and implementation of security policies and procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Responded to alarms and conducted investigations as required.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Searched individuals and baggage for weapons and other prohibited items.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Security Officer
Kelly's Olympian
Portland, OR
09.2021 - 08.2022
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated all reported incidents of theft or vandalism on premises.
- Checked for safety hazards and took corrective action when necessary.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Adhered to post orders while maintaining a visible presence around the property.
- Enforced access control measures in accordance with established procedures.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Bar Manager
Il Terrazzo
Portland, Oregon
02.2018 - 08.2018
- Oversaw front-of-house staff, helping them work together as an effective team
- Maintained high standards and developed community relationships to promote customer loyalty and name recognition
- Borrowed inspiration from kitchen management experience when directing and improving front-of-house operations and bar management
- Used beer and wine knowledge to provide effective recommendations
- Mixed and served drinks, waited tables, and assisted with other tasks as needed
Prep Manager
IBU Public House
Portland, Oregon
07.2017 - 02.2018
- Supported kitchen operations at a mid-to-large size gastropub that had recently been through major changes in ownership and staffing
- Effectively directed prep kitchen staff to ensure consistency, timeliness, and reliability while striving to minimize unnecessary waste
- Managed support, including production and serving, for banquets and other large events
Kitchen Lead
Il Terrazzo
Portland, Oregon
02.2017 - 08.2017
- Provided direct support to the chef, applying knowledge of fine dining while overseeing kitchen production
- Promoted consistently high standards of quality, cleanliness, and efficiency when training and directing kitchen staff
Kitchen Manager
Mulligans Bar and Grill
07.2016 - 02.2017
- Managed a small kitchen crew for a bar and grill in the Southeast Hawthorne neighborhood
- Selected, ordered, and prepared soups and specials each week
- Cut food costs by more than 50% while doubling food sales
- Overhauled existing food selections and premiered two new menus
Line Cook/Lead Opener
The Oxford Hotel
Bend, Oregon
11.2015 - 03.2016
- Led opening operations, following established procedures and best practices
- Created two daily specials to add variety to the menu and make use of seasonal items or excess product
- Cooked for breakfast and lunchtime rush periods and assisted with kitchen prep
Line Cook
Pronghorn Resort and Fine Dining
Bend, Oregon
05.2015 - 10.2015
- Worked with some of the finest chefs in central Oregon, picking up as much knowledge and skill from them as possible
- Prepared a range of dishes at a line cook station in the Chanterelle Dining Hall and organized large events and catering onsite
- Managed kitchen crew and closing operations at the Trailhead Grill
Lead Line Cook
Worthy Brewing Company
Bend, Oregon
01.2015 - 09.2015
- Worked with a tight-knit kitchen crew to succeed in a busy, fast-paced environment, bringing in as much as $30k per night while averaging $15-20 per ticket
- Led the day crew, keeping ticket times under 13 minutes
- Selected two daily specials and a daily soup, aiming to maximize profitability
Education
High School Diploma -
Marshall High School
01.2014
Skills
- Sales oversight
- Negotiation and persuasion
- Incident response
- Attention to detail
- Customer relations
- Public speaking
- Process improvement
- Policies and procedures development
- Entrepreneurial personality
- Project management
- Cost control and budgeting
- Coaching and mentoring
- Strategic Decision-making
- Customer service
- Industry trend tracking
- Budget control
- Task delegation
- Trends analysis
- Professional networking
- Staff management
- Business marketing
Certification
- Oregon Liquor Control Service Permit
- Oregon Food Handlers Permit
- P.I.L.B Work Card
Affiliations
- Hobbyist mechanic with an extensive background in small and large combustion engines.
- Consistent training and active lifestyle. Weight training, conditioning, MMA focused on BJJ and Muay Thai.
- I like to brainstorm Business ideas and stay creative with my friends and colleagues.
- I enjoy cooking and have decent knowledge of a multitude of cuisines.
- Avid Tattoo and body mod collector.
- Science fiction and Fantasy nerd.
References
References available upon request.
Timeline
Security Officer
Junoy Corp.
08.2023 - 11.2024
Security Officer
Yys Llc
08.2023 - 11.2024
Bartender
Star Theater
08.2022 - 07.2023
Bartender
Dante's
08.2022 - 06.2023
Security Officer
Rialto Poolroom and Jack London Jazz Club
10.2021 - 08.2022
Security Officer
Kelly's Olympian
09.2021 - 08.2022
Business Owner
FatLip
08.2018 - Current
Bar Manager
Il Terrazzo
02.2018 - 08.2018
Prep Manager
IBU Public House
07.2017 - 02.2018
Kitchen Lead
Il Terrazzo
02.2017 - 08.2017
Kitchen Manager
Mulligans Bar and Grill
07.2016 - 02.2017
Line Cook/Lead Opener
The Oxford Hotel
11.2015 - 03.2016
Line Cook
Pronghorn Resort and Fine Dining
05.2015 - 10.2015
Lead Line Cook
Worthy Brewing Company
01.2015 - 09.2015
High School Diploma -
Marshall High School