Austin Justice
Kokomo,IN
Summary
Detail-oriented professional skilled in customer service, time management, and trend tracking. Maintains organized and safe work environments while effectively managing fast-paced demands. Strong communicator with a track record of building positive relationships and delivering solutions. Seeking to leverage skills to contribute to company success and further develop expertise.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Independent Automotive Technician
Self Employed
Kokomo, IN
05.2018 - Current
- Diagnosed complex mechanical issues using advanced diagnostic tools and equipment.
- Utilized diagnostic tools to troubleshoot engine and transmission issues.
- Repaired or replaced faulty components including brakes, and suspension systems.
- Installed and aligned tires, ensuring vehicles met safety standards.
- Reviewed wiring diagrams, vehicle manuals and troubleshooting guides to complete complex projects.
- Reviewed charts and manuals to ensure preparedness for anticipated repairs, improving efficiency in repair processes.
- Confirmed secure installation and proper function of systems and components, ensuring safety and compliance with industry standards.
- Skillfully used hand tools, power tools, and specialized automotive equipment when performing repairs or installations.
Retail Sales Associate
Arch Telecom Group
Kokomo, IN
11.2025 - 10.2026
- Maintained strong working relationships inside and outside the organization.
- Processed transactions quickly and accurately.
- Answered customer questions about return and exchange policies.
- Managed product returns to ensure customer satisfaction. and exchanges with a positive attitude.
- Recommended products and services based on customer needs, contributing to increased sales.
- Resolved customer issues by addressing concerns and conducting thorough research, enhancing customer satisfaction.
- Supported customers in finding appropriate products based on their needs. with product questions, selections, and purchases.
- Suggested upsells or add-ons to enhance customer satisfaction with their purchase.
- Assisted in setting up promotional displays.
- Collaborated with team members to meet daily sales targets.
- Maintained strong working relationships inside and outside the organization.
- Provided feedback to management on customer needs and interests.
- Shared insights with management on customer preferences to inform product offerings and improve service.
Shipping Department
Indiana Packers
Delphi, IN
09.2025 - 11.2025
- Performed manual labor tasks following detailed instructions from supervisors.
- Assisted with additional tasks to keep projects on-track and meet tight deadlines.
- Lifted up to 50 pounds regularly using manual handling practices.
- Arranged supplies and products strategically to enhance production flow.
- Inspected equipment daily to identify maintenance needs and ensure operational readiness.
- Inspected equipment daily to locate maintenance needs.
- Ensured accurate counts of products to maintain proper inventory levels. of incoming and outgoing products.
- Followed company safety requirements and OSHA regulations to minimize hazards.
Pool Service Technician
Advanced Pool Service
Kokomo, IN
05.2021 - 10.2025
- Maintained safe pool environments by checking and balancing chemicals.
- Opened and closed pools with seasons, following established schedule to meet needs of 100+ customers.
- Evaluated pool structures to determine necessary maintenance and enhancements.
- Delivered prompt service for routine and emergency needs, enhancing customer satisfaction.
- Engaged with customers to address their needs and ensure satisfaction. with prompt service for routine and emergency needs.
- Diagnosed and resolved major structural issues to maintain pool integrity and safety.
- Minimized risks during repairs by following proper procedures for electrical and mechanical work.
- Resolved equipment issues through systematic troubleshooting and effective solutions.
Receptionist
Intintz
Kokomo, IN
10.2024 - 04.2025
- Directed numerous calls per day to appropriate recipients using a multi-line system.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Treat visitors with a friendly, approachable attitude.
- Responded to inquiries about company pricing and policies, providing clear information.
- Coordinated appointment schedules for both staff and clients effectively.
- Managed office supply inventory by monitoring stock levels and ensuring timely replenishment.
- Coordinated appointment schedules for staff and clients, optimizing efficiency and accessibility.
- Conducted thorough audience analysis to tailor content for specific demographics, increasing follower engagement.
- Coordinated with PR and marketing teams to align social media strategies with broader company goals.
- Facilitated user-generated content initiatives, deepening community engagement.
- Pioneered use of emerging social media platforms to keep the brand at forefront of digital trends.
- Developed social media strategies to increase brand awareness and engagement.
Delivery Driver
Domino's
Dahlonega, GA
06.2024 - 09.2024
- Left position due to relocation for family needs.
- Adhered to delivery instructions to collect and deliver products.
- Interacted with members of public politely and professionally.
- Interacted with members of the public politely and professionally.
- Collected and recorded customer payments accurately, enhancing transaction reliability and customer trust.
- Following scanning, tracking, and documentation procedures to maintain error-free delivery records.
- Met deadlines while working autonomously in a fast-paced environment.
Education
Certificate - OSHA 30-Hour Safety Training
Kokomo Highschool
Kokomo, INCertificate - OSHA 10-Hour Safety Training
Kokomo Highschool
Kokomo, INCertificate - Computer-Aided Design (CAD)
Kokomo Highschool
Kokomo, INHighschool -
Kokomo high school
Kokomo, INSkills
- Vehicle diagnostics
- Customer service
- Needs assessment
- Upselling and cross-selling
- Technical troubleshooting
- Objection handling
- Mechanical repairs
- Customer relationship management
- Product knowledge
- Account management
- Client consultations
- Detail-oriented
Certification
OSHA 10, Construction at Kokomo Highschool, Kokomo, IN, 05/01/23, Forklift Certification, 11/01/25
Timeline
Retail Sales Associate
Arch Telecom Group
11.2025 - 10.2026
Shipping Department
Indiana Packers
09.2025 - 11.2025
Receptionist
Intintz
10.2024 - 04.2025
Delivery Driver
Domino's
06.2024 - 09.2024
Pool Service Technician
Advanced Pool Service
05.2021 - 10.2025
Independent Automotive Technician
Self Employed
05.2018 - Current
Certificate - OSHA 30-Hour Safety Training
Kokomo Highschool
Certificate - OSHA 10-Hour Safety Training
Kokomo Highschool
Certificate - Computer-Aided Design (CAD)
Kokomo Highschool
Highschool -
Kokomo high school