Austin J. Wolo
Providence
Summary
Dedicated and empathetic customer service professional with over four years of military experience delivering high-volume, inbound support in regulated environments. Proven expertise in resolving complex inquiries via phone, email, and in-person channels; accurately documenting sensitive information; and navigating enterprise systems with strict compliance. Excelled in multitasking, maintaining professional phone etiquette, and providing clear, compassionate communication, strongly aligned with delivering exceptional patient advocacy and appointment scheduling in a remote call center setting.
Overview
5
5
years of professional experience
Work History
Finance Management Technician
US Air Force National Guard
Quonset
12.2021 - Current
- Handled high-volume inbound customer inquiries from military personnel on pay, travel, benefits, and entitlements via phone, email, and in-person, consistently demonstrating empathy and clear communication to ensure understanding and satisfaction.
- Accurately entered, updated, and maintained confidential personal and financial records in enterprise systems (DFAS and DEAMS), adhering to strict regulatory compliance and audit standards.
- Resolved discrepancies and complex issues through thorough research, internal coordination, and timely follow-up, reducing errors and enhancing client trust.
- Multitasked in a fast-paced environment, prioritizing deadlines while upholding professional demeanor and active listening skills during interactions.
- Collaborated with teams to streamline processes, contributing to efficient service delivery in a high-stakes setting.
Package Handler
FedEx
Johnston
08.2020 - 04.2021
- Excelled in a high-volume, time-sensitive warehouse environment, accurately processing and sorting packages while meeting productivity and safety standards.
- Demonstrated strong adaptability, teamwork, and time management under demanding conditions, supporting efficient operations and on-time delivery goals.
Education
Associate of Applied Science - Financial Management & Comptroller
Air Force Community College
Biloxi, MSAssociate Degree - Additional Coursework toward Associate Degree
Community College of Rhode Island
Providence, RIHigh School Diploma -
Trinity Academy for the Performing Arts
Providence, RISkills
- Inbound call handling and professional phone etiquette
- Customer inquiry resolution and advocacy
- Accurate data entry and documentation
- Record management and appointment scheduling
- Entitlement scheduling and follow-up
- Multitasking and prioritization
- Problem-solving and active listening
- Empathy and clear communication
- Microsoft Office Suite proficiency
- Excel and Word expertise
- Enterprise systems knowledge (DFAS, DEAMS)
- CRM tools familiarity
- Regulatory compliance and confidentiality
- Team collaboration and adaptability to remote work
Additional Qualifications
- Military service cultivating discipline, resilience, integrity, and a positive attitude
- Proven ability to maintain a quiet, distraction-free professional workspace for remote roles
- Comfortable assisting diverse populations, including older adults, through empathetic service
- Veteran-friendly employer alignment: Strong advocate for customer needs with a track record of reliability
Timeline
Finance Management Technician
US Air Force National Guard
12.2021 - Current
Package Handler
FedEx
08.2020 - 04.2021
Associate of Applied Science - Financial Management & Comptroller
Air Force Community College
Associate Degree - Additional Coursework toward Associate Degree
Community College of Rhode Island
High School Diploma -
Trinity Academy for the Performing Arts