Austin Kennedy
Indianapolis,IN
Summary
Dynamic and results-driven professional with extensive experience as a Towing Operator at Zores, excelling in vehicle recovery and incident management. Proven ability to enhance customer satisfaction through effective communication and stress tolerance, ensuring timely and safe towing services. Skilled in heavy equipment operation and committed to maintaining high safety standards.
Overview
15
15
years of professional experience
Work History
Towing Operator
Zores
Indianapolis Indiana
07.2022 - Current
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
- Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
Maintenance Supervisor
Premier Parking
Indianapolis Indiana
01.2019 - 07.2022
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised Number employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Merchandiser
Stitch Fix Warehouse
Indianapolis Indiana
03.2014 - 01.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Dishwasher Supervisor
St Francis Hospital
Indianapolis Indiana
02.2010 - 03.2014
- Reduced kitchen accidents by enforcing proper safety protocols and training staff on best practices.
- Implemented energy-saving measures, reducing overall utility expenses for the establishment.
- Coordinated tasks among dishwashing staff, prioritizing duties based on urgency and importance during busy shifts.
- Increased employee retention rate by fostering a supportive team environment that valued hard work and dedication.
Skills
- Heavy equipment operation
- Vehicle recovery
- Winching techniques
- Hook and chain towing
- Route navigation
- Safe driving practices
- Equipment inspection
- Basic mechanical skills
- Wheel lift towing
- Incident documentation
- Tow truck maintenance
- Traffic control
- Vehicle inspection
- Flatbed towing
- Hydraulic systems
- Load securing
- Accident scene management
- Strong work ethic
- Customer service
- Safety management
- Stress tolerance
- Vehicle maintenance and repair
- Organization and planning
- Roadside assistance
- Hydraulics
- Heavy lifting
- Conflict resolution
- Equipment maintenance
- Repairing wall surfaces
- Customer vehicle loading
- Accident clearing
- Basic vehicle maintenance
- Vehicle lockdown
- Activity logging
- Critical thinking
- Word processing
- Documentation
- Quality assurance
- Cargo handling
- Storage and stacking
- Load inspection
- Forklift operation
- Heavy load hoisting
- GPS systems
- Warehouse operations
- Flatbed trailer load security
- Process management
- High-lift trucks
- Parts cleaning and lubrication
- Production support
- Materials movement
- Battery recharging
- Repairing tires
- Waste prevention
- Pallet disassembly and assembly
Timeline
Towing Operator
Zores
07.2022 - Current
Maintenance Supervisor
Premier Parking
01.2019 - 07.2022
Merchandiser
Stitch Fix Warehouse
03.2014 - 01.2019
Dishwasher Supervisor
St Francis Hospital
02.2010 - 03.2014