Austin Kimball
Worcester,MA
Summary
Im a high-energy and adaptable Individual who thrives in dynamic
environments with proven success in managing high-volume, fast-paced environments. Skilled in leading teams, optimizing workflows, and maintaining quality and service standards under pressure. Experienced in inventory control, scheduling, training, and financial management, with a strong focus on efficiency, accuracy and customer satisfaction. Known for problem-solving, building strong team performance, and consistently upholding company policies. Committed to continuous learning, professional growth, and delivering results that drive both team and business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Dunkin' Donuts
01.2018 - 07.2025
Delivered strong customer service using the L.A.S.T. model and supported daily store operations.
Assisted with inventory management, stock replenishment, and maintaining a clean, organized sales floor.
Contributed to team meetings, sales strategies, promotional displays, and product merchandising.
Led teams to meet Dunkin’s QSC standards while supervising food prep, inventory, and staff performance.
Interviewed, hired, trained, and coached new employees.
Managed inventory using FIFO, handled cash deposits and safe counts, and upheld food safety standards.
Created weekly schedules, prepared deployment sheets, and ensured proper staffing.
Utilized Crunchtime and Oracle POS for inventory and operations and submitted maintenance tickets.
Encouraged upselling to improve sales and customer experience.
Cashier/Shift Leader/Assistant Manager
Dunkin' Donuts
07.2015 - 01.2018
Accurately processed transactions using point-of-sale systems.
Maintained organized checkout areas to enhance customer experience.
Assisted customers with product inquiries and provided exceptional
service.
Handled cash securely, adhering to protocols.
Managed food preparation and restocked inventory for smooth
operations.
Monitored product temperatures and ensured proper labeling for
safety.
Delivered fast, friendly service and resolved customer concerns.
Supported team members to maintain store cleanliness and efficiency.
Education
GED -
Mount Wachusett Community College
Gardner, MASkills
- Committed to exceptional customer service
- Skilled in team training and motivation
- Proficient in problem-solving under pressure
- Proficient in inventory management
- Skilled in developing staff schedules
- Detail-oriented record management
- Strong sales instincts focused on
upselling and customer needs - Building long-term customer relationships
- Skilled in customer and team communication
- Proficient in POS systems
Certification
ServSafe Certification
Allergen Manager Certification
Timeline
Store Manager
Dunkin' Donuts
01.2018 - 07.2025
Cashier/Shift Leader/Assistant Manager
Dunkin' Donuts
07.2015 - 01.2018
GED -
Mount Wachusett Community College