Austin Krogh
Georgetown,TX
Summary
Experienced with diagnostics, repair, and maintenance of technical equipment. Utilizes analytical skills to identify and resolve issues quickly and efficiently. Track record of strong communication and client management, ensuring high levels of customer satisfaction.
Overview
12
12
years of professional experience
Work History
Field Service Engineer 3
Lam Research
10.2021 - Current
- Diagnosed and resolved complex equipment issues in semiconductor manufacturing systems.
- Provided technical support to customers, ensuring high levels of satisfaction and operational efficiency.
- Conducted preventive maintenance, improving system reliability and minimizing downtime.
- Collaborated with cross-functional teams to implement process improvements, enhancing service delivery.
- Consulted with clients on best practices for equipment use, contributing to improved longevity and operational efficiency.
Field Service Engineer
GCE Market Inc.
12.2013 - 10.2021
- I am a tenured lithography engineer with specific expertise with Canon i4 Steppers. During my 8 years of professional work history here, I lead numerous installations; as well as, performed maintenance at customer locations. I am also a skilled software engineer for the Canon i4 stepper platform.
- Responsibilities included: Customer service, leading implementations, training customers and junior staff, application and mechanical work, deep troubleshooting, advanced care of feeding of steppers and collaborating with team members.
- Trained junior engineers on troubleshooting techniques and equipment operation to foster team development.
Server Assistant
Famous Daves Restaurant
06.2013 - 12.2013
- Responsibilities included: Customer service, cleaning restaurant, serving food and mentoring my junior team members
Education
Some College (No Degree) - Computer Science
San Joaquin Delta College
Stockton, CASkills
- Technically minded and fast learner
- Very detail oriented and organized
- Excellent troubleshooting/problem solving skills
- Customer Communication
- Great at communication and verbalizing viewpoints
- Excellent listening skills and taking direction
- Technology is my career focus I am a strong believer in broadening my skillset to cover many technology verticals, so that I deliver holistic value to my organization
- Strong understanding of Office Applications: MS Word, Excel, PowerPoint
- Currently growing my experience with Linux, Unix and AI
- Firm understanding of Internet Technologies
Timeline
Field Service Engineer 3
Lam Research
10.2021 - Current
Field Service Engineer
GCE Market Inc.
12.2013 - 10.2021
Server Assistant
Famous Daves Restaurant
06.2013 - 12.2013
Some College (No Degree) - Computer Science
San Joaquin Delta College
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