Austin LaClair
Orlando,FL
Summary
Results-oriented IT professional with a track record of success in resolving technical problems and providing support for a wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Junior Web Developer
Lake County Sheriff's Office
05.2023 - Current
- Built, configured, and supported software needs for end users/clients
- Used ITSM tools to track customer needs via tickets, projects, problems, and changes
- Authored technical documentation for IT staff, customers, and executives to use for training on custom-built software
- Managed multiple web development projects simultaneously, delivering all tasks on time and exceeding client expectations.
Computer Specialist
Lake County Sheriff's Office
03.2021 - 05.2023
- Provided Tier 1 support for all Windows, Mac, and iOS devices within the company through multiple communication channels
- Streamlined IT processes by implementing automation solutions, resulting in increased efficiency and reduced manual effort.
- Established strong relationships with clients by delivering excellent customer service through timely communication and follow-ups.
- Collaborated with fellow IT professionals to share knowledge, troubleshoot issues, and develop best practices for the team's success.
SecureNET Technician
Lockheed Martin
11.2020 - 03.2021
- Conducted comprehensive audits and inventory management of 500 non-core IT systems quarterly, encompassing both traditional and non-traditional devices.
- Spearheaded imaging, hardening, and patching processes for Windows and Linux systems, enhancing security and performance.
- Delivered troubleshooting assistance to device owners and supported specific program and customer requirements, ensuring efficient resolution and satisfaction.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT08.2024
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT02.2023
Skills
- Testing and debugging skills
- Project Management
- Oral and written communications
- Agile Workflow
- Technical support expertise
- System Troubleshooting
- Scripting Languages
- Active Directory
- Windows OS
- Linux
- MacOS
- Operating system management
Certification
- CompTIA A+, October 2020 - March 2027
- CompTIA Network+, January 2021 - March 2027
- CompTIA Security+, March 2021 - March 2027
- CompTIA Project+, January 2023 - January 2026
- AWS Cloud Practitioner, August 2022 - August 2025
- LPI Linux Essentials, August 2022, Does not expire
- ITIL Foundations, December 2020 - December 2023
Timeline
Junior Web Developer
Lake County Sheriff's Office
05.2023 - Current
Computer Specialist
Lake County Sheriff's Office
03.2021 - 05.2023
SecureNET Technician
Lockheed Martin
11.2020 - 03.2021
Bachelor of Science - Computer Science
Western Governors University
Bachelor of Science - Information Technology
Western Governors University