Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AUSTIN LAFORTEZA

Henderson,NV

Summary

Experienced Server's Assistant/Food Runner with over 5 years of experience in the restaurant industry. Knowledgeable about food handling requirements. Successful at maximizing satisfaction with speedy assistance and prioritizing tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server's Assistant

Palm Restaurant
Las Vegas, NV
08.2021 - Current
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Assisted with dining room set up prior to and after service period.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Assisted wait staff with timely food delivery and guest requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Food Runner/Restaurant Busser

Brio Tuscan Grille
Las Vegas, NV
05.2017 - 08.2021
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Server's Assistant

Area15
Las Vegas, NV
11.2020 - 04.2021
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Provided attentive service and proactively assessed guest needs.
  • Prepared beverages and filled food orders for customers.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.

Spa Attendant

Hard Rock Hotels
Las Vegas, NV
08.2016 - 02.2017
  • Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
  • Collected trash and soiled linens from treatment areas.
  • Performed receptionist functions such as appointment scheduling and spa tours.
  • Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
  • Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
  • Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.

Pool Lifeguard

Caesars Entertainment
Las Vegas, NV
03.2014 - 11.2014
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Completed routine safety training and instructed all patrons to follow safety rules.
  • Maintained neat and clean pool area and clean water at all times.
  • Maintained strong proficient skills in CPR and First Aid rescue techniques to provide optimal support to individuals in distress.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.

Education

High School Diploma -

Coronado High School
Henderson, NV
06.2012

Skills

  • Food preparation and safety
  • Table Setting Knowledge
  • Stocking and Replenishing
  • Teamwork
  • Food Running
  • Cleaning
  • Food Delivery
  • Time management
  • Team collaboration
  • Beverage preparation
  • Packaging
  • Training and mentoring
  • Menu memorization
  • Bar and beverage restocking
  • Beverage Making and Delivery
  • Beverage and Ice Dispenser Refilling
  • Silverware and Glassware Restocking
  • Food Storage

Certification

  • Food Handler Safety Training Card, Southern Nevada Health District - #2361505 Exp. 08/30/2022
  • Alcohol Awareness Training, Alcohol Awareness Training Nevada - #21020119 Exp. 12/01/2024

Timeline

Server's Assistant

Palm Restaurant
08.2021 - Current

Server's Assistant

Area15
11.2020 - 04.2021

Food Runner/Restaurant Busser

Brio Tuscan Grille
05.2017 - 08.2021

Spa Attendant

Hard Rock Hotels
08.2016 - 02.2017

Pool Lifeguard

Caesars Entertainment
03.2014 - 11.2014

High School Diploma -

Coronado High School

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