Austin Langley
Johnstown,OH
Summary
Hardworking Automotive Technician with 12 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
11
11
years of professional experience
Work History
Owner
Ace Of Blades, LLC.
08.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Manager
Johnstown Skate-N-Swim
03.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Service Truck Driver
AL's Towing, LLC.
08.2015 - 08.2016
- Participated in regular safety meetings to stay informed on industry best practices and maintain a safe work environment.
- Developed strong relationships with clients, leading to repeat business and positive feedback for the company.
- Ensured accurate paperwork and timely submission of logs, contributing to overall efficiency within the company.
- Followed all federal, state, and local regulations pertaining to commercial transportation, ensuring compliance at all times.
- Improved customer satisfaction by providing timely and efficient service in Roadside Assistance.
- Reduced fuel consumption with strategic route planning and adherence to company guidelines.
- Loaded and unloaded cargo efficiently, minimizing damage to goods during transport.
- Developed strong relationships with local towing providers, streamlining coordination efforts for faster response times during emergencies.
- Led preventive maintenance, safety inspections and annual maintenance inspections.
- Ensured timely completion of daily tasks by effectively managing time and prioritizing assignments based on urgency.
- Removed, overhauled and reinstalled mechanical components.
- Provided accurate documentation of services rendered, maintaining clear records for billing purposes and future reference if needed.
- Enhanced customer satisfaction by providing timely and efficient emergency roadside assistance.
- Performed routine maintenance on service vehicles, prolonging equipment life and minimizing downtime due to mechanical issues.
- Assisted motorists in distress, offering prompt solutions to a variety of roadside emergencies.
- Evaluated completed work prior to release.
- Maintained high-quality service standards with thorough knowledge of vehicle systems and repair techniques.
- Reduced response time for service calls by optimizing dispatch routes and prioritizing tasks.
- Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
Automotive Technician
Coughlin Chevrolet
05.2014 - 06.2014
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
Automotive Mechanic
Stewart Auto Group
06.2013 - 03.2014
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Changed vehicle oil and replaced filter.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Assessed vehicle maintenance status and completed needed service.
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Prevented potential breakdowns, conducting comprehensive preventative maintenance checks on client vehicles.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Reduced downtime for customers by completing automotive repairs in a timely manner.
- Measured depth of current tire tread and educated customers about dangers of low tread.
- Inspected vehicles and evaluated condition of systems, equipment, lights, and accessories.
- Streamlined workflow, effectively managing multiple repair tasks simultaneously.
- Maintained functionality and reliability of engines, machines, and systems through regular diagnostic checks.
- Read and followed technical documentation to complete accurate repairs.
- Boosted customer confidence with clear explanations of diagnostic findings and proposed solutions.
- Established strong relationships with suppliers, securing favorable pricing for parts and materials.
- Exceeded customer expectations by consistently delivering exceptional service and workmanship.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Enhanced team productivity by collaborating with colleagues on complex repair jobs.
- Facilitated smooth communication between service advisors, clients, and the mechanic team to ensure complete understanding of vehicle needs and expectations during the repair process.
- Consulted manuals, technical documentation, and repair tree charts for further information prior to conducting fixes.
- Stayed up-to-date on industry advancements through regular participation in training programs and workshops.
Education
High School Diploma -
Lincoln High School
Gahanna06.2012
Certificate of Completion - Automotive Technology
Eastland Fairfield Career And Technical Schools
Groveport, OH05.2012
Skills
- Customer Relations
- Strong Work Ethic
- Changing tires
- Engine repair
- Problem-Solving
- Changing Oil
- Valid Driver's License
- Safety awareness
- Brake systems understanding
- Preventive Maintenance
- Troubleshooting skills
- Replacing parts
Timeline
Owner
Ace Of Blades, LLC.
08.2019 - Current
Service Truck Driver
AL's Towing, LLC.
08.2015 - 08.2016
Manager
Johnstown Skate-N-Swim
03.2015 - Current
Automotive Technician
Coughlin Chevrolet
05.2014 - 06.2014
Automotive Mechanic
Stewart Auto Group
06.2013 - 03.2014
High School Diploma -
Lincoln High School
Certificate of Completion - Automotive Technology
Eastland Fairfield Career And Technical Schools
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