Austin Latanzio
Ringoes,NJ
Summary
Effortlessly manage multiple tables in fast-paced environments, consistently meeting customer expectations and sales quotas to support restaurant success. Well-trained in food handling and safety, customer service, and basic bartending. Support all team members with efficient and dedicated work. Motivated former college student, currently seeking opportunity to apply skills to meet challenging work assignments and support management team. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines. Skilled team player with strong background in news environments. Works well independently and with a team to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
8
8
years of professional experience
Work History
Freelance Journalist
TAPinto News
05.2024 - Current
- Wrote, edited and produced stories for Internet and digital channels.
- Researched and gathered information to develop accurate and credible stories.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.
- Developed strong relationships with sources, leading to exclusive interviews and scoops.
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Adapted writing style for diverse audiences across print, online, and multimedia platforms.
- Edited and proofread articles to achieve peak accuracy and quality.
Server/Bartender
Chili's Restaurant
08.2019 - Current
- Greeted guests promptly and collected drink orders to offer superior service
- Answered phones to take orders for customer pick up or delivery
- Completed opening and closing checklists according to set standards
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
- Took orders, made drinks and provided refills for guests
- Memorized menu items to answer questions and make recommendation to customers
- Monitored tables, offering add-ons and checking on guest satisfaction
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Fostered fun atmosphere and family-style work environment consistent with company brand
- Followed alcohol awareness procedures to prevent guest intoxication
- Assisted guests with making menu choices and took note of special requests
- Trained new servers in restaurant procedures and customer service standards
- Used POS system to accurately input orders and process payments
- Handled multiple tables simultaneously with high service quality.
Writing Tutor
Rider University
09.2023 - 12.2023
- Collaborated with students, teachers and parents to determine student needs and develop tutoring plans
- Built and maintained rapport with students through active listening and clear communication
- Helped students to define and plan academic goals and milestones to support progress
- Worked with students to increase knowledge retention and improve study skills
- Used online learning platforms to develop lessons, post assignments and communicate with students
- Planned and facilitated tutoring sessions centered on student needs and course concepts
- Applied proven strategies to guide students in confidence-building and skills development
- Implemented technology-based instructional aids to allow for moderated online discussions and supplemental materials
- Submitted timesheets, lesson plans and reports in alignment with established standards
- Documented session schedules, material covered and hours worked for reporting and tracking purposes
- Attended continuing education conferences to foster continuous awareness of industry trends and developments
- Delivered designated instructional models and strategies using company-designed materials and educational strategies
- Led tutoring workshops and group lessons to make service more accessible
- Created new lesson plans based on students' interests, learning styles and knowledge gaps.
Disney College Program Intern
Walt Disney World Resort
01.2022 - 06.2022
- Worked in a fast paced environment serving thousands of people daily
- Interacted with fellow employees and college program students
- Practiced safe food handling skills
- Helped guest with food allergies have a safe eating experience
- Collaborated with other employees for opening and closing procedures
- Attended career fairs for recruiting and company branding
- Kept a well kept appearance and clean uniform.
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
Crew Member
Five Guys Burger And Fries
09.2016 - 06.2019
- Greeted customers to take food orders and provide menu information
- Operated cash register to receive cash or card customer payments
- Kept fast pace in cook-to-order food production environment
- Carried out opening and closing procedures to supervisor's standard
- Delivered superior customer service in fast-paced food environment
- Maintained uniform, hygiene and presentation
- Met daily targets as team and individual
- Served food quickly and accurately for positive guest experience
- Restocked serving stations to minimize customer service delays
- Maintained steady work pace to deliver hot, fresh and delicious meals
- Became a certified crew leader to assist in training new employees.
Education
Bachelor of Arts - Journalism
Rider University
Lawrenceville, NJ12.2023
Skills
- Problem-solving
- Teamwork
- Multitasking
- Verbal communication
- Task prioritization
- Creative thinking
- Public speaking
- Collaboration
- Customer relations
- Use of Adobe products
- Creative Writing
- Narrative writing
- Clear Communication
Hobbies and Interests
- Health and physical fitness.
- Reading.
- Painting.
- Video and table top gaming.
Timeline
Freelance Journalist
TAPinto News
05.2024 - Current
Writing Tutor
Rider University
09.2023 - 12.2023
Disney College Program Intern
Walt Disney World Resort
01.2022 - 06.2022
Server/Bartender
Chili's Restaurant
08.2019 - Current
Crew Member
Five Guys Burger And Fries
09.2016 - 06.2019
Bachelor of Arts - Journalism
Rider University
Similar Profiles
Eva ReidEva Reid
Business Development and Community Outreach Specialist at TAPinto HobokenBusiness Development and Community Outreach Specialist at TAPinto Hoboken
Jacob LevyJacob Levy
Part-Time Reporter at TAPinto MorristownPart-Time Reporter at TAPinto Morristown
Hugh WaldockHugh Waldock
Newspaper Delivery Person at Crouch Street News, News Plus, & Maldon Road SparNewspaper Delivery Person at Crouch Street News, News Plus, & Maldon Road Spar
Amanda MitchkoAmanda Mitchko
Community and Client Services Specialist at Homewatch Caregivers of Lower Bucks CountyCommunity and Client Services Specialist at Homewatch Caregivers of Lower Bucks County
Cole VitelliCole Vitelli
Event Manager at Center for Student InvolvementEvent Manager at Center for Student Involvement