Austin Lauden
Severance,CO
Summary
Directional Driller, skilled utility technician, and customer service specialist with a proven track record at Colorado Boring Company. Focused on enhancing project efficiency and safety compliance. Excels in horizontal drilling, utility infrastructure maintenance, installation, and customer engagement. Achieved significant quality control improvements, demonstrating strong communication, with construction experience in utility management including utility locating.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Drill Operator
Colorado Boring Company
09.2019 - Current
- Drill operator with knowledge and experience in direction drilling, utilities, utility infrastructure maintenance, utility construction, and utility locating
- Fiber optics installation, and landscape restoration
- Focused on getting tasks completed while providing a safe workplace and doing so with competence
- Provides customer service for home owners and businesses in aspects of a clean work environment as well as restoration needs
- Utilized tools to anticipate challenges related to infrastructure construction, enabling more efficient project planning efforts
- 4+ years of truck and trailer driving experience as well as forklift experience
Customer Service Sales Representative
DXP Enterprises Inc/Rocky Mountain Supply
02.2015 - 06.2019
- Custom made hydraulic hoses
- Ensured and maintained mass amounts of product inventory
- Ordered product inventory and maintained customer needs with future order needs
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Furniture Lead/Kitchen Lead
King Soopers Marketplace/Kroger
03.2012 - 02.2015
- Maintained product inventory
- Provided excellent customer service and customer engagement to help with furniture, patio furniture and household kitchen products
- Operated walking forklift
- Ordered product and stalked shelves
- Unloaded freight trucks
- Delivered patio furniture and other furniture
- Maintained stock by completing inventory assessments
- Built display furniture, designed gondolas and displays for new product, and performed all tasks with safety
Education
High School Diploma -
Roosevelt High School
01.2011
Skills
- Strong Communication and Problem Solving
- Utility Management
- 10 Years of Customer Service
- 10 Years Operating a Forklift
- Decision-Making Under Pressure
- Inventory Management & Quality Control
- Drilling Fluid Management and Maintenance
- Horizontal Drilling Tool Maintenance
- 8 Years Inventory Management
- 4 Years of Truck and Trailer Driving Experience
- 4 Years of Operating Heavy Equipment
Accomplishments
Installed conduit infrastructure for Loveland’s fiber optic network called the Pulse Project, averaging between 10,000 to 20,000 feet of drilled conduit per month during the project including all construction aspects of the project
Certification
CPR Certification
OSHA 10 Hour Health and Safety Certification
Timeline
Drill Operator
Colorado Boring Company
09.2019 - Current
Customer Service Sales Representative
DXP Enterprises Inc/Rocky Mountain Supply
02.2015 - 06.2019
Furniture Lead/Kitchen Lead
King Soopers Marketplace/Kroger
03.2012 - 02.2015
High School Diploma -
Roosevelt High School
CPR Certification
OSHA 10 Hour Health and Safety Certification
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