Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Leach

Palmetto,FL

Summary

Dynamic professional with a proven track record at Columbia Restaurant, excelling in upselling strategies and exceptional communication. Trained new servers, enhancing onboarding processes, and consistently resolved customer concerns, fostering loyalty. Adept at analyzing client needs and delivering tailored solutions in fast-paced environments, ensuring compliance and satisfaction.

Personable and driven, with deep understanding of Medicare policies and proficient in customer relationship management. Capable of effectively explaining plan details while utilizing excellent communication skills to assist clients in making informed decisions. Dedicated to maximizing client satisfaction and contributing positively to organizational growth.

Offering solid foundation in client relations and strong desire to grow and excel in this environment. Brings ability to quickly learn industry standards and effectively apply analytical and problem-solving skills. Ready to use and develop communication and organizational skills in any sales role.

Overview

3
3
years of professional experience

Work History

Server/Trainer

Columbia Restaurant
01.2024 - Current
  • Shadowed experienced staff to learn best practices in service delivery
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Demonstrated proper techniques for food handling and safety compliance
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Medicare Sales Agent

Medicare Basics
01.2023 - 08.2023
  • Educated clients on Medicare options and benefits to enhance understanding and informed decision-making.
  • Conducted thorough needs assessments to tailor Medicare plans that align with client requirements.
  • Facilitated enrollment processes, ensuring compliance with federal regulations and company policies.
  • Developed and maintained relationships with clients to foster trust and encourage plan retention.
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Negotiated contracts on behalf of clients for optimal pricing structures with various insurance providers involved in Medicare offerings.

Insurance Agent

USHA
07.2022 - 12.2022
  • Created customized insurance solutions based on client needs and preferences.
  • Built and maintained strong relationships with clients to foster loyalty and retention.
  • Analyzed market trends to identify opportunities for product development and enhancement.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.

Education

Bachelor of Science - Human Biology

Ohio University
Athens, OH
05-2021

Skills

  • Upselling strategies
  • Exceptional communication
  • Attention to detail
  • Public speaking
  • Negotiation
  • Email marketing
  • Marketing strategies
  • Lead prospecting

Timeline

Server/Trainer

Columbia Restaurant
01.2024 - Current

Medicare Sales Agent

Medicare Basics
01.2023 - 08.2023

Insurance Agent

USHA
07.2022 - 12.2022

Bachelor of Science - Human Biology

Ohio University