Austin Lee
Leland,NC
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Carolina Creations, adept in team collaboration and problem-solving. Excelled in maintaining workplace cleanliness and managing time effectively, achieving high success rates in project negotiations. Demonstrated ability to mentor and boost productivity, with a keen eye for detail and a commitment to learning.
Overview
23
23
years of professional experience
Work History
Package Handler
FedEx
09.2021 - Current
- Followed safety regulations to maintain safe work environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Maintained clean, orderly work environment free of hazards.
- Supported team morale by fostering positive communication and collaboration among coworkers.
Line Cleaner
Crafty Beer Guys
08.2022 - 05.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Responsible for running chemicals through draft beer lines, breaking the lines down, and cleaning each individual part then putting them back together.
- Communicated with restaurant employees to deliver the best possible service in the most efficient way possible.
Operations Manager
Carolina Creations
10.2019 - 02.2021
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented quality control systems to boost overall product consistency and reliability.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Account Manager
US Lawn & Landscape
08.2018 - 10.2019
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Streamlined internal processes for better efficiency in account management tasks.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Horticultural Department Leader
Carolina Creations
06.2006 - 08.2018
- Implemented innovative training programs for staff members, enhancing their skills and boosting productivity levels.
- Mentored junior employees to develop their leadership skills, preparing them for future roles within the company.
- Increased department efficiency by streamlining processes and implementing new management strategies.
- Evaluated employee performance regularly through comprehensive reviews, providing constructive feedback for improvement opportunities.
- Responsible for designing and maintaining horticultural program for entire company
Lead Installation Technician
Ferguson Heating and Air
01.2002 - 06.2006
- Performed regular maintenance checks on all tools and equipment used during installations, minimizing downtime due to broken or faulty equipment.
- Enhanced customer satisfaction by ensuring timely and accurate installation of equipment.
- Ensured safety compliance, leading to a decrease in workplace accidents during installations.
- Followed all company guidelines regarding safety procedures when out in field.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Worked with diverse types of weather and ground conditions.
Education
High School Diploma -
West Brunswick High School
Shallotte, NC06.1997
Skills
- Workplace Cleanliness
- Time Management
- Attention to Detail
- Maintaining equipment
- Route logs
- Problem-Solving
- Team Collaboration
- Willing to Learn
Timeline
Line Cleaner
Crafty Beer Guys
08.2022 - 05.2023
Package Handler
FedEx
09.2021 - Current
Operations Manager
Carolina Creations
10.2019 - 02.2021
Account Manager
US Lawn & Landscape
08.2018 - 10.2019
Horticultural Department Leader
Carolina Creations
06.2006 - 08.2018
Lead Installation Technician
Ferguson Heating and Air
01.2002 - 06.2006
High School Diploma -
West Brunswick High School
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