Austin Lee

• Accurately pull online orders from inventory for shipment or pickup.
• Unpack and inspect incoming shipments, ensuring all items are accounted for and in good condition.
• Process and coordinate store transfers, including packing, labeling, and tracking.
• Maintain an organized and efficient workspace to streamline order fulfillment.
• Assist with inventory management, including restocking and inventory checks.
• Collaborate with team members to meet daily operational goals and deadlines.

• Greet and assist customers with product inquiries, providing knowledgeable and friendly service.
• Offer honest and reliable advice to help customers find the right automotive parts or solutions for their needs.
• Use ZNET or other in-store systems to locate inventory, check stock availability, and suggest alternative products if needed.
• Process customer transactions accurately and efficiently, including cash, credit, and returns.
• Assist with in-store merchandising, stocking, and organizing inventory to ensure a clean and accessible shopping environment.
• Support customers with troubleshooting or resolving basic automotive issues, such as battery testing or wiper blade installation.
• Handle customer concerns or complaints promptly, aiming to resolve issues and maintain satisfaction.
• Collaborate with team members to meet store performance goals and ensure operational efficiency.

• Collaborated effectively with technicians and laborers to achieve project goals in a professional manner.
• Developed essential skills, including discipline, attention to detail, patience, and teamwork, through the application of harsh chemicals and work in hazardous conditions.
• Communicated with homeowners to provide updates on ongoing changes and addressed any questions or concerns.
• Strengthened time management abilities by completing jobs and renovations within strict deadlines.

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• Safely and efficiently deliver packages to customers' homes, businesses, and designated locations within assigned time frames.
• Operate company-provided delivery vehicles while adhering to traffic laws and safety guidelines.
• Utilize GPS and Amazon delivery applications to plan routes and manage package deliveries.
• Conduct pre- and post-trip vehicle inspections to ensure safety and report any maintenance needs.
• Handle packages with care, ensuring proper delivery and minimizing damage during transit.
• Communicate with dispatch and management regarding delivery status, delays, or issues.
• Provide excellent customer service by addressing inquiries or concerns during deliveries.
• Maintain accurate records of completed deliveries and follow company protocols for undeliverable packages.

• Greet customers with a friendly and professional demeanor, ensuring a welcoming shopping experience.
• Assist customers in selecting apparel and accessories, providing product knowledge and styling advice.
• Maintain in-depth knowledge of current promotions, sales, and store policies to maximize customer satisfaction.
• Process transactions accurately at the point of sale, including cash, credit, and returns.
• Ensure sales floor and fitting rooms are organized, stocked, and visually appealing according to brand standards.
• Support inventory management through restocking, tagging, and maintaining accurate inventory levels.
• Collaborate with team members to meet or exceed sales goals and key performance indicators (KPIs).
• Handle customer inquiries or complaints promptly and professionally, escalating issues when necessary.
• Participate in store events, promotions, and seasonal setups to drive traffic and sales.