SQL
Austin Lenox
Springfield,MO
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Mortgage Officer - Team Lead
Paddio
8 2020 - 5 2024
- Managed a loan pipeline from beginning to end alongside numerous stakeholders
- Consistently met and exceeded sales quotas by 400%
- Developed and implemented a comprehensive marketing strategy for a team of four mortgage officers
- Leveraged sales data to make data driven decisions to implement a comprehensive marketing strategy
- Supported clients throughout the entire loan process, providing exceptional service from initial inquiry to post-closing followup.
- Expedited loan closing times through effective communication and coordination with title companies, appraisers, and attorneys.
- Demonstrated adaptability in a rapidly evolving market landscape, staying informed about emerging trends and adjusting strategies accordingly for continued success.
- Reduced processing errors by conducting thorough pre-qualifications assessments before submitting applications to underwriting departments.
- Contributed to a positive work environment by participating in team meetings and sharing best practices with colleagues.
- Enhanced team productivity by mentoring junior loan officers on industry best practices and sales techniques.
- Contributed to company growth by consistently meeting or exceeding sales targets for new mortgage originations.
- Enhanced customer retention rates by proactively reaching out to past clients for annual mortgage reviews and offering assistance with refinancing if warranted.
- Collaborated closely with internal support teams to resolve any issues that arose during the course of a transaction, ensuring smooth completion of each deal.
- Maximized loan origination efficiency by utilizing advanced software platforms and tools for application submission, processing, and tracking.
Entertainment Sales Representative
AT&T
12.2018 - 08.2020
- Troubleshoot customer services and resolve critical outages
- Leveraged customer data to better sell services and upsell clients calling in with problems.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Loan Specialist
OneMain
04.2017 - 12.2018
- Managed a loan pipeline of over 100 borrowers
- Regularly met and exceeded quota
- Presented detailed loan proposals to clients.
- Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted in the development of training materials for new Loan Specialists, contributing to overall team success.
- Proactively identified potential delinquent accounts, implementing early intervention strategies to mitigate risk exposure for the company.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Provided tailored loan solutions that best fit clients'' needs, leading to higher client retention rates.
Operations Manager
Bills Ultimate Adventure
08.2015 - 08.2017
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
B.A. in Political Science -
University of Missouri
Columbia, MO 01.2012 - 05.2016
Skills
- Data Analysis & Reporting: Certified in Google Analytics with expertise in analyzing web metrics, generating reports, and leveraging data-driven insights to optimize performance
- Project Management: Certified Project Manager with a strong ability to lead and coordinate projects, ensuring timely delivery and adherence to scope, quality, and budget
- Leadership & Management: Proven leadership skills with a BA in Business and extensive experience in managing teams, developing talent, and driving business growth
- Sales & Client Relations: Experienced sales leader with a track record of exceeding targets, managing client relationships, and leading sales teams to success
- Strategic Planning: Adept at creating and executing strategic plans that align with organizational goals, enhancing efficiency and achieving objectives
- Communication & Collaboration: Excellent interpersonal skills with the ability to communicate effectively across all levels of an organization and foster a collaborative work environment
Certification
Google Data Analyst Certification, 2024
References
References provided upon request
Accomplishments
Leadership & Team Development: Successfully led a high-performing team of mortgage officers, consistently surpassing sales targets by 20% or more. Mentored and developed team members, resulting in multiple promotions and a significant increase in overall team productivity.
Client Relationship Management: Built and maintained strong relationships with clients, achieving nearly perfect client satisfaction rate and generating a high volume of repeat business and referrals. Recognized for exceptional customer service and personalized mortgage solutions.
Process Improvement: Streamlined sales processes by implementing CRM tools and data-driven strategies, reducing the sales cycle and increasing overall efficiency.
Customer Acquisition & Retention: Successfully converted inbound calls into sales, achieving a 33% conversion rate. Played a key role in retaining high-value customers, contributing to a 92% customer retention rate.
Process Optimization: Identified and implemented process improvements that reduced call handling time, allowing for more efficient call management and increased sales opportunities.
Software
Excel
Tableau
RStudio
Google Sheets
Salesforce
Encompass
Timeline
Entertainment Sales Representative
AT&T
12.2018 - 08.2020
Loan Specialist
OneMain
04.2017 - 12.2018
Operations Manager
Bills Ultimate Adventure
08.2015 - 08.2017
B.A. in Political Science -
University of Missouri
01.2012 - 05.2016
Mortgage Officer - Team Lead
Paddio
8 2020 - 5 2024
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