AUSTIN LERCH
Bend,OR
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
13
13
years of professional experience
Work History
Account Manager
AlienVault/AT&T CyberSecurity
03.2017 - 07.2024
- Average of 110% quota attainment over 7+ years
- Experienced with SalesForce, Totango, Jira, Microsoft Teams, O365 & DocuSign
- Collaborated with multiple departments of the company (Support, Marketing, Leadership, Engineering)
- Cultivated strong relationships with key clients, leading to a 13% increase in customer retention rate
- Negotiated and closed deals with major accounts, contributing to a 25% growth in annual revenue
Distributor Sales Representative
Ben E. Keith Craft Beverage Distribution
01.2016 - 02.2017
- Managed 45-50 accounts, while expanding portfolio with cold calls and daily visits
- Consistently met, and exceeded the monthly goals of $180,000-$200,000 of craft beer sales
- Expanded previous market by 15% of original territory
- Developed pipeline of critical accounts to boost company sales
Bar Manager
O'malleys Sports Pub
01.2012 - 12.2015
- Tripled sales from 300K a year to 900K over the span of 2 years
- Managed operations during high-volume periods and special events
- Managed an active team of 5 bartenders
- Responsible for new hires and training programs
- Helped established training program for new hires
Education
Bachelor of Arts - Kinesiology
San Diego State University
San Diego, CASkills
- Proficient in Microsoft PowerPoint
- Salesforce expertise
- Skilled in utilizing Microsoft Office 365 tools
- Strategic account development
- Business growth and retention
- Client Retention
- Demand forecasting
- Pipeline management
- Complaint resolution
Accomplishments
- Relationship Building: Developed strong relationships with Enterprise accounts.
- Exceeded Sales Goals: Exceeded sales targets by 10% monthly.
- Presidents Club Winner: Closed 135% of quota for the year.
- Significant Sales Growth: Tripled annual sales revenue from 300K to 900K.
Timeline
Account Manager
AlienVault/AT&T CyberSecurity
03.2017 - 07.2024
Distributor Sales Representative
Ben E. Keith Craft Beverage Distribution
01.2016 - 02.2017
Bar Manager
O'malleys Sports Pub
01.2012 - 12.2015
Bachelor of Arts - Kinesiology
San Diego State University
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