Austin Lewis
NYU Langone Health
Las Vegas
12
years of professional experience
Professional analyst with a focus on revenue cycle management, prepared to drive operational improvements and patient experience. Brings comprehensive experience in data analysis and process optimization. Known for strong team collaboration and adaptability to evolving business needs. Skills include problem-solving, communication, and proficiency in revenue cycle tools.
Work History
Revenue Cycle Analyst
3 Years 7 Months- Analyzed revenue cycle processes to identify inefficiencies and recommend strategic improvements.
- Collaborated with cross-functional teams to enhance billing accuracy, reduce claim denials and improve patient experience.
- Implemented data analytics tools to monitor key performance indicators within the revenue cycle.
- Led initiatives to streamline workflows, resulting in improved operational efficiency across departments.
- Provided exceptional customer service when addressing patient inquiries or concerns, fostering trust and satisfaction in the billing process.
- Communicated revenue cycle information to non-technical audiences in easily understood terms.
- Developed training materials for staff on best practices in charge capture and documentation compliance.
- Participated in UAT with new project implementation, change management, and system upgrades
- Worked with Vendors and developed relationships for collaboration.
Learning and Development Specialist
2 Years 4 Months- Deliver instructor-led training for new employees across multiple healthcare departments.
- Earned Epic Credentialing to train employees on Epic EMR and Revenue Cycle workflows.
- Develop training curricula, instructional materials, workbooks, and learning resources that support employee onboarding and performance.
- Supported implementation of the enterprise documentation platform Panviva, helping standardize documentation and improve knowledge accessibility.
- Provide ongoing coaching and post-training support to ensure successful transition into production environments.
- Collaborate with department leaders to improve training effectiveness and employee readiness.
Operational Trainer
4 Years- Redesigned onboarding processes to improve new employee transition and readiness.
- Developed standardized service request workflows that streamlined operational processes across departments.
- Facilitated meetings to communicate operational updates and training initiatives.
- Managed departmental Standard Operating Procedures through SharePoint to ensure documentation remained accurate and accessible.
- Partnered with leadership to identify training needs and implement continuous process improvements.
Billing Specialist Individual and Group Plans
2 Years- Processed healthcare enrollment and billing activities while maintaining accurate member records.
- Reviewed and entered applications to support efficient processing and data accuracy.
- Managed electronic enrollment files received through the healthcare exchange.
- Assisted members through phone, email, and in-person support.
- Resolved complex account issues involving regulatory agencies and internal complaint departments.
- Processed member payments and monitored account status to ensure billing compliance.
Education
Master of Science - Healthcare Administration And Management
- 3.9 GPA
Bachelor of Science - Exercise Science And Human Development
- Study Abroad: Japan, Human/Family Devolpment
Skills
HIPAA compliance
Verbal and written communication
Epic EMR (Credentialed)
Microsoft Office Suite
Healthcare Documentation / Development
Revenue Cycle Analysis & Training
Learning Management & Instructional Materials
Medical billing
Software Testing (UAT)
Timeline
Revenue Cycle Analyst
NYU Langone Health
01.2023 - CurrentRead More
Learning and Development Specialist
NYU Langone Health
09.2020 - 01.2023Read More
Operational Trainer
United Healthcare
09.2016 - 09.2020Read More
Billing Specialist Individual and Group Plans
United Healthcare
09.2014 - 09.2016Read More
Colorado State University Global
Master of Science from Healthcare Administration And Management
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Southern Utah University
Bachelor of Science from Exercise Science And Human Development
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